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The Orleans Hotel & Casino
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Reviews (6,170)
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2,783
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14 - 19 of 6,170 reviews
Reviewed 3 weeks ago via mobile

Stayed here during a conference for work. The rooms, casino, and staff was very good. Clean, big, comfortable rooms was a pleasant surprise. Would recommend for business or pleasure. Food choices was very nice as well.

Stayed: May 2018, travelled with friends
Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, Manager at The Orleans Hotel & Casino, responded to this reviewResponded 2 weeks ago

Thank you for visiting us! We’d love to have you visit again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had a football tournament and The Orleans was the host hotel. The staff was awesome from registration, valet and bell desk service. The only issue we had was with the Medley buffet. Our first attempt at the breakfast buffet was terrible. There was a bunch of other groups there for other events.but we were ask to stand on the side so that we could be sat together. After waiting 15 minutes we went up to ask about us being sat, while other tables were sat even though they were a smaller party. No one came to check on us. We ended up getting a refund but our players went without a breakfast because our practice was at 9:30 am. It was an inconvenience but when I called to speak to the supervisor she told me it was because they were ahort staffed and I told her I understand that but our players wasn't able to enjoy a breakfast. I asked if at least the boys could be compensated with a breakfast tomorrow and she said you already got a refund and there was nothing to compensate. I do understand what it's like to be short staffed but it should not change the integrity of service, you just hace to readjust on the fly.

Stayed: April 2018, travelled with family
Thank Danika75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, Manager at The Orleans Hotel & Casino, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to let us know about your dining experience at the Medley Buffet. We appreciate guests feedback, it helps us improve the overall guest experience. We try our best to accommodate all party sizes as business and the area allows, this can be challenging with larger groups during high volume periods. We will use your comments to review and adjust our seating process to improve guest service. Once again, thank you for your input. I hope we have an opportunity to serve you in the future.

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Reviewed 3 weeks ago via mobile

The bartender at the piano bar is freaking awesome! Courteous. Friendly and gets you drinks faster than you can order them .
Always friendly
And Violeta is this beauty from Bulgaria is...well. charming

Stayed: April 2018, travelled solo
Thank nakri14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, Manager at The Orleans Hotel & Casino, responded to this reviewResponded 3 weeks ago

As we strive to make every experience a five-star one, we’d love your feedback on what could become even better. Please reach out if you have any ideas for us. Otherwise, we’ll just look forward to seeing you again, soon!

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Reviewed 4 weeks ago

great clean room and bathroom. spacious enough we did not feel crowded for our week stay. couch and chair for reading/relaxing. bed was very comfortable. only complaint was the awful excuse for pillows. terrible thin things that gave head/neck no cushion at all. need to improve these

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank evilelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, Manager at The Orleans Hotel & Casino, responded to this reviewResponded 3 weeks ago

We’re so glad that you enjoyed your visit! Hopefully your next visit will be a five-star experience.

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Reviewed 4 weeks ago

Although I did not stay at The Orleans, I did visit the casino last weekend and had some decent, tasty food at the buffet. Off the crowded Strip by only 1.5 mile, the casino is a fun place with a New Orleans decor - my adult daughter had recently been to New Orleans and she especially liked the casino's alligator bar and Mardi Gras atmosphere. The whole place seemed to be filled with revelers having a good time. I also found the dealers to be friendly and outgoing - perhaps they made an especially good impression on me because I won at blackjack!

  • Stayed: April 2018, travelled with family
    • Service
Thank pinto233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, Manager at The Orleans Hotel & Casino, responded to this reviewResponded 3 weeks ago

As we strive to make every experience a five-star one, we’d love your feedback on what could become even better. Please reach out if you have any ideas for us. Otherwise, we’ll just look forward to seeing you again, soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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