As an art installation, this is extraordinary. An an immersive experience, it has significant flaws. If you know a couple of things in advance, rather than have to learn them the hard way as we did, you can have a great time.
You first enter Omega Mart, a parody of a supermarket, stocked with existential butter, Pangea-cetta, and CRISPR Crunch. (If you grew up in the ’70s, it’s like Wacky Packs.) Doors behind the meat counter or through the janitor’s closet lead to a warren of passages: fake office, employee break room, factory floor, and much else. We wandered aimlessly, enjoying the parodies, testing for secret doors, playing the laser-beam harp, brushing through cut-paper foliage, and oohing and ahhing at the mirrored infinity room.
Then it dawned on us that everyone else was much more goal-oriented. Gradually we realized that the installation was actually a highly elaborate puzzle, like an escape room or one of those murder-mystery parties. There was no indication of this up front. You don’t have to partake in the puzzle, but if everyone else is doing it, it's hard not to feel you're missing out. At that point the exhibit loses its exploratory charm and becomes hard work. You have to use computer terminals to search for clues, with long lines of people at each. You have to read reams of handwritten letters and a drawerful of personnel files. You have to dial multiple numbers on the landline phones to reach sundry characters’ voicemail. You are even given a “hard drive,” accessed through a key card at the terminals, to store documents.
It’s wonderful that the artists have created such a deep backstory, but also overdone. The amount of information is overwhelming. Also, the story you uncover is very baroque and surreal—not something that trips off the tongue. Who knows how long the quest might take to complete—hours, at least. Yet you can't leave the installation to eat or rest without paying another $45 to reenter.
So, I recommend that you decide before arriving whether you want to do the quest or not. If not, just marvel. If yes, be prepared. Come with a team of equally obsessive people, pack energy bars into your pockets, and get cracking right away.