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Reviewed 21 November 2022 via mobile

Have stayed here before and it was so nice we decided to return. Room was dirty and disappointing. Hair in the shower, dead spiders in the bathroom, dirty bed skirt, filthy windows from pet nose prints and our room was in the pet relief yard. We did not travel with any pets. Hotel was virtually empty. Pool and hot tub were closed for the season.

Room tip: Parking is quite a walk or you can use 20$ valet.
Date of stay: November 2022
Trip type: Travelled with family
1  Thank bmbb2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, Other at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 1 December 2022

bmbb2013,

Thank you for taking the time to share your review with us, we apologize for the challenges you encountered while staying here. We will be sure to share your comments with our Executive Team to avoid such issues in the future.

Thank you again for your time.

Respectfully,

HiltonLLV Managment

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2022 via mobile

Our trip was to visit family so visiting casinos was not a priority. Great spot to stay for a few days with shops nearby in the village. A heads up about events or construction occurring during a stay would be appreciated, no indoor pool or hot tub available and a dance competition with an overwhelming number of children and rude mothers were around all weekend. Standards of service and customer care need improvement in the breakfast restaurant. All other employee interactions were great. Hand sanitizer stations were empty for the entire stay.

Room tip: Avoid room 1165, you can hear water draining down from above floors in the wall at all hours Sunrise/sunset looks great off lobby balcony or on the bridge over the water
Date of stay: November 2022
Trip type: Travelled with family
Thank Jacqueline L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, Other at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 1 December 2022

Jacqueline,

Thank you for taking the time to share your valuable feedback, we sincerely appreciate your comments, and we deeply apologize for the challenges you encountered while staying here. The Spa Healing waters are under repairs.

Thank you for your kind comments regarding our costars in Medici and Firenze as they are truly spectacular.

Respectfully,
HiltonLLV Managment

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2022

The heat was not working in our room, and they had engineers come up twice to try and fix it, and it never got fixed. It was in the 30s outside and we had no heat. We asked for space heaters several times, and were told that either they did not have them, or they would bring us one. The story changed every time. We never got one, and had to spend our own money on a space heater. The water in the shower was also warm, but not really hot. When we were already cold, this did not help. There was no housekeeping service, and no real glasses to drink out of. Basically the bear necessities were not met. And we asked to change rooms because it was so cold, and they just kept saying they would fix the heater or send up a space heater, none of which happened, as they were fully booked. They never offered a discount for lack of heat in 30 degree weather. They never apologized or asked if they could do anything else to help us.

We used to stay here all the time many years ago, and loved it. It has been a long time, and it has gone down hill, but next time we will be taking our business elsewhere, like the Westin.

The only good things were the size of the room, which was huge and the lake view. However, those things didn't make up for the lack of heat, or lack of even trying to fix the situation. We are Hilton Honors members, and we thought there would be better treatment due to this.

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lori B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, Other at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 1 December 2022

L347Nhlorib,

Thank you for sharing your review with us, we sincerely appreciate your time, and we deeply apologize for the challenges you encountered while staying with us. You mentioned you have stayed with us for years and we would like to continue that relationship. May we have the best day time phone number to contact you?

Please call and speak with our Director of Rooms, Ximena as she will be able to assist you and Make it Right.

Again, we deeply apologize and hope to hear from you soon.

Respectfully,
HiltonLLV Management

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Reviewed 10 November 2022

This place is disgusting. It reeks of cigarette smoke in rooms and hallways. There are cockroaches and doorways of lobby and halls. And have bedbugs in the rooms. I got bit twice. When i went to the front desk to complain the staff was not being reasonable nor understanding.And all of a sudden become incompetent when you ask for a manager, which i was denied. Im very disappointed with this hotel as I’ve stayed in previous hotels and those establishments were immaculate. Do not waste your time nor your money at this dump like i did.

Date of stay: October 2022
Trip type: Travelled with friends
Thank Joseph T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, Other at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 1 December 2022

josephtG188LY,

Thank you for taking the time out of your busy day to share your valuable feedback, we sincerely appreciate your time, and your comments raise concerns for our property. Please contact the property and ask for the Director of Rooms, Ximena as she can assist you in future investigation.

We thank you for your time and hope to hear from you soon.

Respectfully,
HiltonLLV Managment

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Reviewed 20 October 2022 via mobile

After 5 nights in this hotel, I may never stay Hilton again. I am a diamond member and stay Hilton frequently.

Pros
1. Heather at the hotel bar was amazing. She worked under staffed each time we saw her and was professional and efficient at her job. The ladies at the pool bar were very friendly also.

Cons
1. Guest services- most of the staff was very rude and unprofessional. Housekeeping has major issues if they cannot provide clean wash clothes, especially during off season.
2. Room not ready by 4pm. No wash clothes left in any of the 3 rooms we rented.
3. Pool. Outdoor pool is only open until 5pm. Hot tub closed. Website listed indoor pool, no indoor pool. Lagoon area listed on website is for special events only now. Digital key does not work at pool. Pool bar on seasonal hours but not allowed to bring outside food/drinks to pool.
4. As a diamond member, I was notified of receiving a daily food and beverage credit. This was not applied to my account for any day of my stay.
5. Room outdated. Bathroom lock broken. Mold on shower. Tub handle broken. Shower takes at least 15-20 minutes for hot water. Ice machine 5th floor broken. Elevator stuck on floor “6” for several days.

Housekeeping-
At check in I requested daily housekeeping. I again stopped at the front desk on the second morning (7AM) of our stay and confirmed our daily housekeeping for both rooms to make sure our towels/wash clothes were changed out. Returned to our room that night around 930pm, no housekeeping or new towels/wash clothes. Called guest services and she said “they currently don’t have any wash clothes available.” My kids were tired and needed a shower. Unacceptable. Day 3- only day out of 5 we received housekeeping. Day 4-no housekeeping and I had to call for one additional wash cloth. We finally received it about 40 minutes after calling. Day 5-I called guest services at 11am and requested 4 wash clothes and 3 towels (for two rooms). At 1:30pm my husband checked the front desk and made a second request for the towels and wash cloths. Apparently he was told the “housekeeping manager” was there and they would be sure to talk to her about it and get those towels right up. 3pm - At this point, I go to front desk and explain I asked at 11am, 1:30pm, and now 3pm. I need 4 wash clothes and I’m not leaving the front desk until I get them. She magically pulled 4 wash clothes and brought them to me. We had plans. We needed to shower before we left.

Room tip: Don’t stay here, spend your money on something better!
Date of stay: October 2022
Trip type: Travelled with family
Thank Schmidlin-Partyof4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel Management, Other at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 29 October 2022

Scmidlin-Partyof4,

Thank you for taking the time to share your valuable feedback, we sincerely appreciate your comments, and we deeply apologize for the challenges you encountered while staying with us. We will be sure to share your comments and concerns with our Executive Team.

Thank you for your kind comments regarding Heather as she is truly an asset to our property and brand, we will be sure to share your praises with her.

Thank you again.

Respectfully,
HiltonLLV Management

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