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Reviewed 3 October 2018

This is my second review of this property. Despite offers from the other casino hotels in the area, we will pick Treasure Bay every time. We live in Philadelphia, PA and make the trip around 4 times a year. Our "Gulf View" accommodations are what we look forward to each visit. We had a slight problem with our reservation this last visit, and Angie (hotel manager) resolved the situation immediately. From bartenders, waitresses, front desk, valet staff, to the gift shop employees- everyone makes us feel welcome and at home. We already made plane reservations to return Jan. 9-16. They are also planning an expansion and renovations. The staff, loose machines, and food are our primary reasons we pick this property. There are several other casino hotels in the area, and we have stayed at many of them, but our first choice will be Treasure Bay.

Room Tip: request gulf view
  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Hotel & Player Services Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 3 October 2018

Janice, thanks so much for your review. I know Angie will appreciate the shout out, and on behalf of Treasure Bay, we appreciate you. There are a lot of choices and it's delightful to know that we are yours. We strive to make each guest experience a special one. Our guests, whether local or from a thousand miles away are the reason each of us love working at Treasure Bay. We hope you'll be back again very soon.

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Reviewed 2 October 2018

Small casino hotel set away from other large ones, but still on the Biloxi "Strip." Good in-house restaurant and other delightful ones nearby. Easy free parking in lot, not in garage. Very inviting decor. Nice gift shop as well.

Stayed: November 2017
Thank flyingfingers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Hotel & Player Services Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 3 October 2018

Thanks so much for letting everyone know why it's better at Treasure Bay!

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Reviewed 27 September 2018

We booked a room for 5, and nowhere did it mention where the 5th person was to sleep. Upon check in I was advised we'd need to pay for a rollaway. After pointing out what a ludicrous idea that was, Ruth kindly complied with my request to speak to a supervisor. The supervisor, Angie, then comped the rollaway, and thanked me for bringing the lack of information on the website to her attention. I'm very pleased how they resolved the issue.

Room Tip: Pool view room with balcony was nice
  • Stayed: September 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Hotel & Player Services Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 29 September 2018

Karen, thanks so much for taking a moment to let everyone know how Angie was able to resolve your issue and more importantly for letting us know about the information requiring an update on our website. We hope you will return soon.

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Reviewed 17 September 2018 via mobile

Parking was a challenge....not enough spaces.
The smell of smoke in the front lobby was overpowering! Check in was easy. Our king nonsmoking room was nice and had a balcony overlooking the pool.(nice) The only complaint with our room was the tub/shower! Very poorly designed. Getting in and out was scary/hazadarous !
Also the lighting over the sinks was poor...putting on makeup was almost impossible!!☹️
The gift shop was small but had some lovely items.
The options for dinner nag were limited.

Stayed: September 2018, travelled with friends
Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Hotel & Player Services Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 18 September 2018

Janet, thanks so much for your feedback, it really is helpful. We are in the first phases of a renovation and expansion which will indeed include more parking and updated guest rooms with MUCH better lighting in the rooms. I hope you'll check back in with us periodically and I know you'll be happy with the changes you will start seeing over the next year.

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Reviewed 6 September 2018 via mobile

We picked Treasure Bay Casino to have dinner at . We had the Buffet overall it was very good the crab legs good and hot. The service was pretty good ,slow at times because she was busy. We will visit there again.

Stayed: September 2018, travelled as a couple
Thank plvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew U, Hotel & Player Services Manager at Treasure Bay Casino and Hotel, responded to this reviewResponded 7 September 2018

Thanks for your review. We are known across the region for the best crab legs and we're happy you got to experience that. We all look forward to serving you and your family again very soon.

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