We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel but Pricey”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Express South Haven
Ranked #7 of 11 Hotels in South Haven
Reviewed 5 September 2017

Clean rooms, comfy beds, nice front desk staff. Price was way more than an HIE should be. We were there over Labor Day weekend. Friday night was $259, Saturday was #329 (huge price jump), and Sunday was $309. Oh well.

Stayed: September 2017
Thank TLHyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (180)
Traveller rating
Traveller type
Time of year
Language

3 - 7 of 180 reviews

Reviewed 21 August 2017 via mobile

This is a small hotel located on Phoenix Road, about 2.3 miles away from the lake, with no lake view. A bit dated but well kept.

Hotel is in a quiet area, close to a Walmart and a Mejier store. Which is actually very convenient for shopping for beach food and supplies, exactly what we did.

We reserved a double room and the size was decent. Rooms had a coffee machine, a small microwave and a small refrigerator.

Breakfast was included. Decent: more than continental with breads, bagels, pancakes (which were so so) , cereal, eggs, meats , yogurts, oatmeal.

Our room was ready when we arrived but the toiletries were no where to be found. They appeared the next day. In other words, room service was a bit hit and miss.

Lobby staff was extremely helpful day and night.

All in all: a clean, decent hotel. A good alternative if your party is more than two people and you don't want to pay the price of the South Haven B&Bs.

Stayed: August 2017, travelled with family
Thank Morella U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 4 September 2017

Dear Morella U,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us monitor how our hotels are being managed to the IHG standards. It is nice to know you found the location of the hotel convenient to your needs. I am also glad that you were satisfied with the cleanliness of the hotel and the comfort of the room received. Despite these, I apologize the lack of toilet amenities provided caused your inconvenience. I have already brought your comments to the hotel's attention so that necessary actions will be taken to to meet our guests' needs and satisfaction

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Nice hotel very clean and tidy with nice pool.
Breakfast served with nice pastries and fresh pancakes. Staff friendly and rooms big.
Recommend this hotel if you are staying in South Haven. We stayed 3 days and it was just fine

Stayed: August 2017, travelled as a couple
Thank Vince M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

In regards to the room itself, it was clean. Unfortunately when we returned we noticed the entire bathroom floor was extremely wet. It was late and we decided to stay. Reported upon checkout and front desk said oh sorry someone must have had a shower overflow. Really? No mention of compensation or discounting our room. We will not return. A simple adjustment would have gone a long way.....but obviously they didn't really care.

Stayed: July 2017, travelled as a couple
1  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 18 August 2017

Hello Chris N,

Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to know that you found our room clean. On the downside, I am sorry to read about the bathroom issue you have encountered and for the less that stellar customer service provided by our staff that negatively affected your stay. I'd like to make things right so I have sent you a private message.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.

Sincerely,

Krysllin G
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 27 July 2017 via mobile

Lock on room door did not work. Night staff unable to fix. No other rooms available, slept with inside chain lock and chair against door. Next morning shift not aware of fix issue. Finally cleaning staff fixed lock by replacing door battery. Came back late at night,rear parking lot entry door open without hotel key, enter room to find room has not been cleaned and made up.

Stayed: July 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express South Haven, responded to this reviewResponded 10 August 2017

Hi Valued Guest,

Thank you for staying with us and for leaving a review on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. The safety and security of our guests has always been our highest priority and I regret letting you feel otherwise. I am sorry as well for the service let down from our hotel staff. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly.

Until your next visit, we remain at your service.

Sincerely,

Ingrid V.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near South Haven
0.4 km away
Hampton Inn South Haven
Hampton Inn South Haven
#2 of 11 in South Haven
383 reviews
0.1 km away
Comfort Suites South Haven
Comfort Suites South Haven
#9 of 11 in South Haven
151 reviews
0.4 km away
Baymont Inn & Suites South Haven
Show Prices
Show Prices
Show Prices
4.8 km away
Lake Bluff Inn and Suites
Lake Bluff Inn and Suites
#4 of 11 in South Haven
199 reviews
37.4 km away
The Inn at Harbor Shores
The Inn at Harbor Shores
#2 of 6 in Saint Joseph
220 reviews
25.2 km away
AmericInn Lodge & Suites Saugatuck - Douglas
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express South Haven? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express South Haven

Address: 1741 Phoenix St, South Haven, MI 49090-7150
Phone Number:
Region: United States > Michigan > Van Buren County > South Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in South Haven
Price Range: HK$648 - HK$1,711 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express South Haven 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express & Suites South Haven may be defined as a limited service hotel by the industry...no room service, restaurant, bellman, doorman, and so on. But our team defines us differently. It's about delivering service that creates a bond with the individual and the brand. And this is what S.M.A.R.T. Service is all about. The hotel features indoor pool, inside corridors, and fitness center. All our spacious guest rooms have voice mail, data ports, coffeemakers, hair dryers, and iron & boards. Free high-speed Internet throughout building. We Have a new Express Start breakfast with more items to choose from (you have to see it). Area attractions include downtown South Haven and Lake Michigan. Only one mile away. Visit South Haven, MI and stay at the Holiday Inn Express Hotel & Suites. Make sure you Stay Smart and stay with us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Agoda, Expedia, TripOnline SA and HotelQuickly so you can book your Holiday Inn Express South Haven reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express South Haven Hotel South Haven
Holiday Inn South Haven
South Haven Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing