If you are looking for a quality, budget hotel in the Worcester are for 1-2 nights, this is your place. The room was comfortable, clean and the area felt safe. Pretty much all we were looking for for a 1 night stay. It is not going to win any design awards, but we would stay here again for a similar kind of visit.More
This Inn has 2 buildings - not sure if the buildings are in very different condition because I am surprised at all of the 5 star reviews. Maybe they are paid for? We were in building 2 which was very old and in bad shape. Our room had a mold issue especially in the bathroom. The a/c smelled musty too. If looked like the staff did the basics as far as cleaning. If you just need a bed for the night it'll do. You will want to get going asap in the morning.
So sorry for your stay. We are working very hard to recover from the most difficult time in our industries history with the pandemic. The State set a law we could not evict guests that damaged the property or were disruptive to other guests. This has been a struggle. We have had staffing challenges as well. We are committed to recovery and quality and will do a better job in the very near future. These are not excuses just an explanation on what the industry as a whole has had to deal with.
Although there is a sign on the front desk saying a surcharge will be added to your bill for the safe in the room that then can be taken off upon request at check-out, places really need to stop pulling that nonsense. I hadn't initially seen the sign and at check-in when I mentioned the price discrepancy between what I was quoted online versus what I was actually being charged, the clerk didn't seem to know why. It's either employee ignorance or an intentionally sneaky lack of transparency. This detracted quite a bit from what was otherwise a nice enough stay.
Thank you for taking to to review your stay. We do not ask if you are planning on using the safe because we value your privacy. The staff has no business knowing if you have valuables. We will refund the $2 safe fee at anytime if you let us know it was not used without question. We have these here for our guests to use if they choose. Thank you for your comments and I will share them with the staff so that they better understand.
Very clean nice staff the owner is so kind I recommend this hotel for anyone kid friendly LGBTQ friendly quiet just amazing price is great as well hard wood floors yess no carpet I am glad that we came here even paid for another week that's how wonderful it is here
Thank you so much for your review. We are very happy you enjoyed your stay at our property and you are welcome back anytime. Nice meeting you and talking for a bit. I will share this review with the staff, they work very hard to make sure all guests feel welcome and enjoy their stay.
Great management, front desk staff, maintenance, housekeeping and laundry. Every one was helpful and everything was clean and beautiful. Problems were solved, if any, immediately. A great experience with great people to help.
Thank you so much for taking your time to review Red Roof Inn Southborough. We try our best to give great service and quality to every guest! Thanks for noticing. I will be sure to show the staff their hard work has not gone unnoticed. You are welcome back soon and often so we can provide the same service you experienced on your last visit.
Check in clerk wearing hoodie with hood up & no mask. Room smelled like cigarettes. Bathroom door sticks/squeaks. Uncomfortable bedding. Punch dent in bathroom door. Mystery splatter on inside door. Front door's peep hole glass broken. Heat knob broken. Tub very dirty. NO COFFEE MAKER IN ROOM. Small room. Gross.
Stayed at the Red Roof Inn Plus+ in Framingham the night before, which was good. I'd stay there again.
I'd never stay here again. Your options for this whole area are limited unless you up your budget or travel further. All lowest priced hotels in Southborough/Westborough are gross trash.
Up your budget and stay at the Courtyard by Marriot, or go to Marlborough, or Red Roof Inn Plus+ in Framingham.
So sorry your experience was not a good one. I will review your experience with the staff and repair any issues that need our attention. I reviewed the security tape and The front desk employee was not wearing a mask at the time of check in because she was eating her dinner and I am sorry about that however, the front desk is completely sealed off with plexiglass as recommended by the CDC. We are focused on sanitizing all surfaces with peroxide which kills Corona virus. We will continue to work hard during this difficult time to better serve all our guests.
