We were there overnight and surprised that some of the furniture in our room was beyond tired - it was actually what you'd expect in a 1 star dumpy lodge. The refrigerator also had a high pitched whine. Those alone would not have compelled me to give a poor rating, though.

What bothered me most was that our keys stopped working about 90 minutes before checkout. When my group (in 3 rooms) went to the front desk - since we got locked out - the receptionist explained that "normally they keys stop working around an hour before checkout". WHY? Did we not pay to be there until checkout? That's when guests are loading up their cars, going in and out.

The hotel intentionally does this, per the receptionist, and that caused us to waste time (walking around the building from the back parking lot, waiting for the desk attendant to get to the desk, and then to re-key all of our rooms.)

We have stayed in many Marriott chains over the years and this was a departure from our normal, totally positive experience. I would not stay there again and would suggest others to stay elsewhere until the paying guests are treated with respect.

Very comfortable beds. Fairly quiet. Coffee maker and refrigerator. Since they didn’t offer maid service at this time , they promptly sent up anything we needed. Convenient location. Would stay here again

I made the booking for the 12th to the 14th and when I arrived they had it all wrong. And then the receptionist started arguing with me. How does one do that in the hospitality industry? I have stayed at a number of Marriott(s) and there seems to be a common thread. They just don't care about basic courtesy with guests.