Excellent, clean, friendly hotel.
Stayed here before a Patriots game, easy to get to Gillette Stadium and also handy for Rhode Island and Cape Cod.
Front desk were welcoming and were very good in helping us when our flight home to the UK was cancelled and we needed an additional night.
Breakfast was standard Holiday Inn fare, no complaints, plenty of choice and always well stocked.
Would stay againMore
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Not the best nor newest hotel—it needs renovations and updating. Ok pool. Staff needs more training in hospitality, as the young woman at the Front Desk staff hounded us several times about the room occupancy, as if we were trying to have additional guests stay with us! First, she said it at the Front Desk, then she called the room to reiterate how the accommodations were for two! We have traveled nationally and internationally and this shocked us to no end! Breakfast ok.
Thank you for taking the time to share with us about your stay. I'd like to apologize for the experience you had while staying with us. We will be using your comments as a training point for all staff as this is not something that we find acceptable. We hope that you will allow us a second chance to show you that this is not the normal service we provide. Thank you again for sharing with us.
The rooms were clean. The breakfast was good as well. Wished they didn’t have carpet since they are allowing pets. There should be specific rooms for pets and their owners. We wasn’t a fan of the sink being located outside of the bathroom.
Thank you for taking the time to share with us about your stay. We are pleased to hear that you enjoyed your stay with us and our breakfast options. I will share your comments with our team to see what we can do about your concerns. Thank you again and we hope that you visit us again soon!
Stayed here for 3 nights.
The great, the room was very clean, pretty big in size and had plenty of furniture and in-room amenities to make my stay comfy. Front desk staff were very friendly and helpful especially one young women (saw at night). Also appreciated older gentlemen who went extra mile looking through side inventory to satisfy my sugar craving for cookies!!
The bad, mini frig/freezer wasn't working/on when I arrived. I turned setting but remained warm until third night where finally cold however leaving the next morning so no help! SO disappointing having to deal with getting ice from machine down hall, put in Ziplock bags, empty melted ice, rinse & repeat! If you advertise having these for guest in rooms, it would be a simple matter of checklist for cleaners to make sure these are working and on when cleaning a room. Wouldn't take much effort on hotel part and goes a long way for customer satisfaction.
Another bad, parking was an issue. Out in front of hotel very limited with more parking on backside and more little further away up an incline on hill area. All 3 nights parking in front filled which was expected because small but back area filled too and often with a large portion of work trucks and younger guys. This leaves older people, single women, etc having to park up on the hill part having to walk up and down the sloped pavement. Management may want to consider having work trucks park up on the hill parking to help accommodate older and less physically fit patrons to use parking that is flat and closer to hotel.
I saw through parking lot windows there was an indoor pool that looked very nice but didn't check it out nor gym so can't speak on those details. Not a breakfast eater so can't review there either :)
Thank you, FlaOnTheRoadAgain, for taking the time to rate and review your stay. I'd like to apologize for the parking and refrigerator issues while you were staying with us. We are actively working on a way to correct these issues. We hope that you will allow us a second chance to show you that this was an exception to the normal service we provide. Thank you, again, for sharing about your stay!
We stayed one night. Everything was perfect. Rhe room was very clean and tidy the people very kind and an excellent breakfast. It has complementary tea and coffee.. Great choice!! It has washing machine!!
Thank you for sharing about your stay, Sole G! We are pleased to hear that you enjoyed your stay with us. We hope that you choose to stay with us again soon!
My son and I stayed 5 nights/6 days. Throughout our entire stay, I was so impressed with the cleanliness, service, friendliness of the staff, amenities etc. Barbara and Ashley at the desk were so friendly and helpful. The lobby was immaculate. Breakfast was delicious and constantly replenished. Coffee and tea service all day was fantastic. Hallways, stairways and elevator were clean. Room was very spacious with a comfortable bed, clean updated space, nice shower and great size refrigerator. Housekeeping was efficient, respectful and did a terrific job. Pool and hot tub were open and clean. The grounds are kept beautiful. Lots of parking. I highly recommend this hotel. We will definitely be back! Thank you for a great stay!
Thank you for taking the time to share with us about your stay. I am very happy to hear that Barbara and Ashley were helpful throughout your stay. I will share your kind words with our team. Thank you again for your feedback, and we hope to have you stay again soon!
