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All reviews morton's steakhouse undergone renovations kettle bells cold towels great tv exercise balls beautiful hotel dc metro station easy walking distance to restaurants starbucks coffee cardio machines dunkin donuts convenient location breakfast options room was spacious business conference guest rooms
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Reviewed 2 May 2018

The rooms have been recently renovated and are very large and very comfortable. The staff was friendly, professional, and went out of their way to provide the best possible service. We attended a large family event in their dining hall and the staff was attentive, professional, and energetic. I was amazed how delicious and warm the food was, considering they were serving close to 200 people.

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank connie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim S, General Manager at Hyatt Regency Bethesda, responded to this reviewResponded 2 May 2018

Thanks for the amazing review, Connie!

It's excellent your time with us was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! For your next visit, make one evening extra special and enjoy fine dining at its best with Morton's of Chicago. The finest selection of prime steaks and fresh seafood await you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

The Hyatt Regency Bethesda is a well located hotel near the Bethesda Row restaurants and on top of a DC Metro station. The building is fine, but the staff is not especially friendly or helpful. The dining options are either super expensive (Morton’s with its $100 giant steaks and baked potatoes the size of your head) or good (The Daily Grill) but not capable of allowing room charges. We upgraded to an Executive Suite, which was a mistake. It was an oddly configured room which was much larger than a typical room but with about the same amount of furniture. The dresser was in the “living room” and the closet in the bathroom. Not worth the upgrade cost. Our experience was just ok. Particularly annoying is the fact that we received a post-visit survey request which included an invitation to do a Trip Advisor review. But when I filled it out with these less than flattering comments, the site rejected it and erased my work. Twice. So I am suspicious of the level of positive reviews here, since Hyatt seems to be trying to block critical ones.

Stayed: May 2018, travelled as a couple
1  Thank Danny562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim S, General Manager at Hyatt Regency Bethesda, responded to this reviewResponded 1 May 2018

We appreciate the feedback, Danny562.

We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations and that you had challenges with your room upgrade. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.

We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

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Reviewed 1 May 2018

Right next door to Metro stop so easy trip to National Zoo and the D.C. Museums and White House. The rooms had the most comfortable beds and were very quiet. Staff was friendly and very helpful. I traveled with my daughter and granddaughter. We had two Queen beds, never felt crowded. Lots of room for clothes and personal items. Free wifi was very reliable.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank holly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim S, General Manager at Hyatt Regency Bethesda, responded to this reviewResponded 1 May 2018

Thanks for the great review, Holly!

It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our prime location near the National Zoo as well as the White House and helpful staff, but also our comfortable accommodations! We're delighted that you were able to make yourself at home in our spacious accommodations. Your praise lets us know we're doing our job!

We can't wait to host you again soon for another amazing experience! For your next visit, don't forget that there is nothing like a deep tissue massage after a long day of travel or after that great workout! Spa Ala Carte offers many services in the privacy of your guestroom, and is just a phone call away!

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Reviewed 30 April 2018

I have wonderful memories from a special family event which i attended a week ago. The renovations at the hotel are excellent. The rooms are very comfortable .All of the staff at the front desk, at the event, the servers, and the doormen were especially professional , friendly and helpful.The space for the party was beautiful - the food was delicious, served hot and timely. The food at the brunch was also excellent. I would recommend this hotel to anyone planning a special event.

  • Stayed: April 2018, travelled with family
    • Service
Thank 877barb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim S, General Manager at Hyatt Regency Bethesda, responded to this reviewResponded 30 April 2018

Thanks for the splendid review, Barb!

It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.

We look forward to hosting you again soon so we can share another amazing experience with you. For your next visit, don't forget that there is nothing like a deep tissue massage after a long day of travel or after that great workout! Spa Ala Carte offers many services in the privacy of your guestroom, and is just a phone call away!

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Reviewed 29 April 2018

We came to your hotel in Bethesda for a family gathering and it was fabulous!!!
We had three rooms and they were very clean and great accommodations....
There was a party Sat. night in the Ballroom which was so beautiful and the food was excellent and from the minute we entered the Ballroom we danced to the wonderful music that was playing....
The staff was great and the night could not have been better!!!!

Room Tip: a corner room
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 164jackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim S, General Manager at Hyatt Regency Bethesda, responded to this reviewResponded 29 April 2018

Thanks for the excellent review, Jackie!

We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and delicious cuisine as well as our top-notch service. That's what we like to see! We look forward to hosting you again soon for another stellar experience. For your next visit, one thing we always like to share with guests is that if you struggle with allergies, you should check out our PURE allergy friendly rooms. These special treated rooms are one more great line of defense for guests suffering from allergies.

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