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All reviews new orleans front desk french quarter rooms booked starbucks coffee vanity area short drive would stay here again quiet location staff was friendly very nice hotel pleasant stay hotel staff free parking the young lady bed was comfortable the room was nice
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Reviewed 23 July 2018 via mobile

We were originally booked at the courtyard New Orleans downtown near the French Quarter and did not stay because our (what I thought was a guaranteed Queens) we’re not available and we were going to be put in a King. Doesn’t work for a family. As a Gold member that was frustrating and inconvenient moving a family in the evening after a long days drive. So we get pointed to this Courtyard, and after the shuffle wanted to get dinner at the cafe and although they were suppose to be opened 45 minutes more, were told that they woukd not make any food that required preparation. Basically our options were hot wings. We passed and decided that we were just gonna grab some food from the pantry and call it a night. Much of the pantry was wiped and had to settle for instant noddles. Done with the day we just went to bed. Only to be woken up 4TIMES that night by a broken fire alarm. We were never even told that it was broken until we checked out... for all we knew the hotel was on fire 4 times. We were offered some reward points but really hard to make up for an experience like that. We have been loyal to Marriott but this will have us look elsewhere when not a property we are used to.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank Flyer201400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2018 via mobile

The bed was comfortable but when we walked in our room, there was a musky/moldy odor. The staff were very nice, though and we didn’t have any problems with rowdy guests around us. My husband didn’t like that there was no continental breakfast, so he said 2 stars because of the stink and lack of breakfast, but they have a Starbucks and you can buy your breakfast. Just make sure you are not in a big hurry.

Date of stay: July 2018
Trip type: Travelled on business
1  Thank Doc110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

My family came in town on a family vacation. We had become so used to rude hotel staff because of our past experiences. There was a young lady though at the desk named Demetrice Lewis who gave fantastic service! She was so friendly and nice upon us checking in. She even recommended some things we can do during our stay, which was very helpful. My family is looking forward to having encounters with more staff members like Demetrice!

Date of stay: June 2018
Trip type: Travelled with family
Thank 22emanuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018

We really enjoyed staying at this hotel in Metairie which is the next town over from New Orleans. It's a very professional place. The staff is nice and the rooms are clean. It's a very short drive to get to downtown New Orleans.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank randywood888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

Originally oh I was set on staying in the French quarter etc not for me too much inconsistently when you read the reviews I chose to stay on the outskirts for a reason I’m so glad I chose the courtyard quiet comfortable night stay very clean with washer and dryers!

Date of stay: May 2018
Trip type: Travelled with family
Thank markjQ5223PW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teyonda H, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 19 June 2018

Thank you for sharing your feedback! We're so glad you had a pleasant stay with us. We look forward to welcoming you back to the Courtyard the next time your travels bring you to Metairie!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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