We decided to try this at the last moment on our final day in NOLA. I called a different company which had been recommended but they were full.
Another company was kind enough to pass me on this company phone number. I had an uneasy feeling when I called and the person who answered was unenthusiastic to say the least. It wasn't any better when we arrived and the man behind the desk barely grunted us. When we came back in to ask a question his surly behaviour continued but thankfully a colleague (presumably one of the boat captains) was there and tried to lighten the mood and make us feel a little more welcome.
The ride itself was quite good, our small airboat with only 4 passengers and the guide was able to get into very small areas. We visited some beautiful areas with amazing trees living in these swamp conditions. We didn't see a lot of wildlife, plenty of small gators and then towards the end 2 large ones which were clearly fed regularly and visited on all tours. Still impressive as they were large and one tried to enter the boat which was "interesting". Our guide was reasonable, he wasn't overly enthusiastic but he did try and answer all questions. There were a lot of tales of amazing wildlife viewing but sadly we must have been unlucky, if you believe them.
Reasonably good but customer service was average at best (especially when waiting for the ride to start). I would recommend researching other options.
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