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All reviews room was clean new orleans close to the airport staff was friendly internet interstate
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Reviewed 29 September 2018 via mobile

Loveeeeeeeee the staff & the overall hotel. Great people, fun environment,. Exceptional hospitality. I would like to shout out Brittany the front desk agent, Loreal the GM and Reyna the AGM. They always know how to make me feel welcome and I love the lemonade and infused water that they put out. These are some of the best ladies that I've encountered in all of my days in hotels. If I could I would give them 1,000 stars!!!! Loreal Reyna & Brittany you ROCK

Stayed: October 2017, travelled on business
Thank Darryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - New Orleans - Airport, responded to this reviewResponded 30 September 2018

We are thrilled to see we met all of your expectations! Our staff works hard to ensure each guest has a great experience with us through pleasant interactions, and by making rooms and common areas as comfortable as possible. We never tire of surveys confirming that the service we provided was at its best! Thank you once again, and we can't wait to welcome you back to Extended Stay America on your next trip to this area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Nothing like the description on the website. The breakfast consisted of prepackaged muffins and coffee. The refrigerator in our room did not work. The kitchen was not fully equipped with small appliances like the website claimed. We asked the front desk but they claimed to be out of all the appliances. All of the rooms are nonsmoking yet the entire room reeked of smoke. Overall, worst hotel experience I've ever had.

Stayed: July 2018, travelled on business
Thank Courtnei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - New Orleans - Airport, responded to this reviewResponded 8 August 2018

Thank you for being our guest. We are sorry for the issues you encountered during your stay and regret the inconvenience it caused. Your feedback in regards to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. Also, your concerns have been shared with the concerned team so that we can improve our future guest's experience. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018 via mobile

All the ladies were very accommodating and friendly. They were very attentive to us. The housekeepers did a great job keeping our room clean and neat while we stayed there. Shoutout to Daisha,Patrice,Loreal,Brittany, and Reyna for treating us to a very nice stay at the hotel. Everything was awesome. Thank yall from the Jones Family.

Patrick Jones
pmjone1032@gmail.com

Stayed: June 2018, travelled with family
Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - New Orleans - Airport, responded to this reviewResponded 8 July 2018

Patrick, thank you for choosing Extended Stay America for your family stay. We are delighted to know you were so impressed with your well-maintained room and that our associates made your visit a memorable one. Your wonderful compliments will be shared with the entire team for doing a great work. Thanks again, and we look forward to welcoming you all back soon.

Sincerely,
Hotel Management

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Reviewed 20 June 2018 via mobile

Excellent customer service from all the employees, especially the management. Definitely the best extended stay I’ve ever stayed in. L’Oreal and Reyna are extremely efficient and professional with the best interests of each guests experience in mind.

Stayed: June 2018, travelled on business
Thank gfickes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - New Orleans - Airport, responded to this reviewResponded 20 June 2018

Grahamm, thank you for choosing to stay with us. It's so great to see your compliments specific to our staff members. L’Oreal and Reyna are definitely favorites of our guests, and we will make sure to recognize their efforts as well. We appreciate your kind review and look forward to your next stay at Extended Stay America.

Sincerely,
Hotel Management

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Reviewed 25 March 2018

My stay at the Extended Stay was a COMPLETE nightmare. The staff was very rude. The rooms weren’t clean. It was infested with bugs. They refused to give us our money back. We had to sleep in our car due to rooms being sold out. And staff not being understanding. I would NEVER recommend or stay there EVER AGAIN. Tried calling corporate with no help. I’m very disappointed and upset.

  • Stayed: March 2018, travelled with friends
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Review collected in partnership with Extended Stay
1  Thank Kiara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - New Orleans - Airport, responded to this reviewResponded 28 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.
Hotel Management

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