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All reviews churchill downs front desk louisville airport close to the airport expo center restaurant staff nice hotel great stay business trip hgi shuttle fairgrounds stadium conference interstate
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Reviewed 4 weeks ago via mobile

The hotel is extremely clean the staff are very professional nice and friendly. The star, the standout is the restaurant...one of the cooks, Marcus put his feet, his elbows, and his knees inside those grits and I will come back anytime just to get a taste of those grits!!

Date of stay: April 2021
Trip type: Travelled with family
Thank E9648GVjuliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Thompson, General Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded 4 weeks ago

Dear Vjuliam,

Thank you so much for the excellent feedback! Marcus is one of the best in the business... we are lucky to have him!
Hope to see you again soon!

Regards,
Dan Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021

Dee (Diedre) was very welcoming at the front desk when we checked in. We were happy that Hilton is trying to return to normalcy by offering the option of purchasing evening and breakfast meals. The hotel was clean. The room large, bed and pillows were comfortable. It was a perfect location and great weeknight getaway to visit University of Louisville.

Date of stay: January 2021
Thank Andrea T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Thompson, General Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded 4 weeks ago

Dear Andrea T,

Thank you so much for the excellent feedback! I'm happy to hear that your experience with us was an enjoyable one, hope to see you again soon!

Regards,
Dan Thompson
General Manager

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Reviewed 17 December 2020 via mobile

Nice hotel with friendly helpful staff. Very close to airport, a bonus for early morning flights. Eric and Marcus at the breakfast grill were funny and got my morning going with their energy and personality. Well done mates!

Clean and well appointed rooms.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank Spwilson13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Thompson, General Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded 12 January 2021

Thank you so much for the excellent feedback! Eric and Marcus make my day better too! Hope to see you again on your next trip to Louisville.

Regards,
Dan Thompson
General Manager

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Reviewed 28 October 2020

Needed a hotel for couple days due to a funeral in the city and the Hilton Garden Inn was our home for two days. Staff was very accommodating us allowing an early check in and late check out due to our family circumstances. Breakfast was safe and allowed for social distancing. Easy access off of 65 and nice and big rooms. Thanks HGI!

Date of stay: October 2020
    • Value
    • Location
    • Service
2  Thank tjmm1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Thompson, General Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded 12 January 2021

Dear tjmm1985,

Thank you so much for your feedback. We are pleased to hear you enjoyed your stay and look forward to welcoming you back again soon!

Regards,
Dan Thompson
General Manager

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Reviewed 1 October 2020 via mobile

Overall hotel was old...very outdated rooms, with old style furniture old carpet, definitely not what Hilton claims to be. I will say the breakfast was good even with covid restrictions, good portions at reasonable amount of money. The guy in bar, short with dark hair, can't recall his name was awesome, he was best part of stay. The pool is outside, yet closed when we were there....but website stated it was open with new covid hours...not true, only open on weekend so they say after we booked numerous rooms because of pool and traveling with 8 kids. Not happy guests! Overall less than desirable experience and I am starting to believe Hton is not an upgrade anymore after several bad stays. We stayed at a HHG property and it was wonderful, clean, new updates, and great food and overall service. But I hope Hilton can redeem themselves for us Honor Members!

Date of stay: October 2020
Trip type: Travelled with family
Thank Freedomis2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan Thompson, General Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded 2 October 2020

Dear Freedomis2019,

It appears you have posted a review on the wrong location. We do not have any Male bartenders. Also our pool is an indoor pool, not outdoor, and it has been open since June 29th.

Stop by and see us next time you are in Louisville!

Regards,
Dan Thompson
General Manager

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