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Reviewed 21 September 2018 via mobile

Welcomed by Robert at front desk and very pleased with his service and promoting what stay offered. He honored lower online rate. Room was fine , shower top rate. Breakfast had lots of fresh fruit and hot items such as eggs and sausage were fine. No complaints.

Date of stay: September 2018
Trip type: Travelled with family
Thank 414sallies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2018 via mobile

My understanding is this property is undergoing some upgrades and I hope that is true because although my room was ok, the bathroom was atrocious. Peeling wall paper, broken tiles, water damage, mold on the walls, beat up toilet was the standard. There was also a mildewy damp smell in the room and you had to run the A/C to get rid of the smell or at least bring it down to a mild roar. After going to sleep the first night, my son woke up with a stuffy, runny nose along with a cough. I found out the next morning that some of his teammates and families were having similar symptoms and questions about the same smell. The second night was about the same.

The beds were nice though as were the staff. The room was as clean as it could be but there was the major issue with the bathroom and maybe some hidden mold?

Date of stay: September 2018
Trip type: Travelled with family
Thank klmalcolm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abid T, General Manager at Fairfield Inn & Suites Des Moines West, responded to this reviewResponded 10 September 2018

Thank you for taking the time to comment and share your experience with the Fairfield Inn and Suites Des Moines West hotel. I apologize that your recent stay at the Fairfield Inn and Suites West Des Moines was not satisfactory and appreciate your feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future.

Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018 via mobile

Cant complain. Room was clean and quiet. Great bed. The only negative was the shower drained slowly. Breakfast was really good with multiple egg options and fruits and two kinds of sausages. Free bkfst saves a ton of $ I would definitely say again and recommend this place.

Date of stay: August 2018
Trip type: Travelled on business
Thank DoubleGinMN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2018

I stayed here on a Tuesday night in mid June while in the Des Monies area on business. The location was very convenient. Lots of shops and restaurants in this area and it is right on the highway. There is a gas station right next to it. When I checked in, they could not find my reservation. The desk clerk tried several ways to find it and could not have been more helpful. In the end it appears I did not fully process my order, something I should have figured out before getting there. Lucky for me a room was available. The room was a very nice size. The bathroom was very big for a standard room. The breakfast was very nice with a good selection. I didn't have a meeting till late in the morning, so I appreciated how the quiet the hotel was, allowing me to sleep in a bit. I was in and out a few times and the staff greeted me each time. I would definitely stay here again if I was in the Des Moines area on business or vacation.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank disfan79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2018

Enjoyed a one night stay while in town for a recent wedding. Room was clean and bed very comfortable. Morning breakfast has several hot and cold choices. Convenient location to attend a wedding reception in the area and close to shopping and easy access to interstate.

Date of stay: July 2018
Thank Alicia H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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