On recent road trip stayed here for the night and it was a pleasant surprise. Convenient to I-35 and local restaurants, the hotel was nice with spacious rooms and comfortable beds. My only complaint was bathroom was a bit on the small size and dated and the hot water ran out very quickly. However, the staff were super friendly and accommodating.More
Hotels.com
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Nice hotel, Nice staff, Nice location, but not so clean. The bed was large and comfortable, bathroom was mostly clean. There were human nail clippings on the floor. There was left over food on night stands. Most of the furniture had nasty stains on them. There was a large college event the weekend we visited. They had to turn the rooms very quickly, and cleanliness standards were poor. Also old tub still in bathroom rather then a shower.
Dear Urbane_Traveler_Bob,
It is great to hear that our nice hotel, staff, and location were the highlights of your stay, however, we regret that we did not exceed your expectations this trip. The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.
Sincerely,
Brandon Danner
General Manager
It was a 1 night stay while passing through Des Moines. We almost always have good experiences with Sheratons, but this stay was just off. We had to switch rooms 2 times due to odor in the rooms, and even the 3rd room wasn't "fresh smelling." Cleanliness was definitely an issue. Staff were OK. They weren't rude or unprofessional, but didn't exude the typical warmth that we expect at hotels of this caliber. Hotel does have plenty of free surface parking and the location is convenient right off I-35.
Dear adventuretravelernc,
I sincerely apologize that we didn't meet your expectations and that you detected an odor. Additionally, I regret that your accommodations were not met with our excellence in housekeeping service. Thank you for providing us some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return stay in the future as we would love to provide you a better stay.
Sincerely,
Brandon Danner
General Manager
We’ve stayed in this hotel before without any troubles; however, this last time was so bad. We were having issues with the sink/tub not draining and the toilet made a CONSTANT flushing noise. We thought there was an indoor heated pool and it was DEFINITELY not heated. It was freezing - which we were definitely disappointed about. Our sheets even came with this HUGE yellow stain on it. We definitely won’t be staying there again.
Dear Jenny H,
Thank you for taking the time to review our hotel. I'm very sorry that your recent stay did not mirror your previous experience. The details definitely do make a trip and we regret we missed the mark. We apologize that the toilet made a constant noise and for the condition of your linens. Some stains can remain post laundering but we should have caught it in our quality control. I will present your review to my team so we may address your observations and find solutions to improve in the areas that were not satisfactory. Once again, on behalf of our entire team - I offer our apologies. We hope to have the opportunity to welcome you with the stay you’ve come to expect and deserve.
Sincerely,
Brandon Danner
General Manager
The bed was comfortable and the staff were very friendly. The location is also convenient. However, there were a couple of downsides. The rooms do not have refrigerators (which is minor, but inconvenient when you have food leftovers that you'd like to keep). The major downside is that when we went (late September 2021) the facility had not been converted over to heating, and so the room was absolutely freezing! I have never stayed in a hotel which had an HVAC system like an industrial building which has to be switched between cooling and heating - every other hotel has individual heating and cooling in each room. If you go here mid-winter or mid-summer it would likely be fine, but in spring or fall you could be caught either being really hot or really cold in your room.
Dear jamieb906,
We are so glad that you found our rooms comfortable and our staff friendly. I'm very sorry that you had issues with temperature control during your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review.
Sincerely,
Brandon Danner
General Manager
Just stayed one night for business. This is a re-branded Embassy Suites built with the open atrium design. The common areas have been nicely updated but the rooms and bathrooms are a little dated. Comfortable beds. Very friendly staff and can drivers. About 15 minutes to the airport. A few restaurants walkable but not much else.
Dear Rather_Nomadic,
We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.
Sincerely,
Brandon Danner
General Manager
