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All reviews des moines breakfast buffet lobby bar nice hotel one night stay road trip
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Reviewed 14 November 2018

My fiance and I were in town visiting for the Iowa State Fair and upon arrival the staff at the desk were very friendly and helpful. We were given our first set of room keys and sent on our way. As soon as we opened the door to the room we saw bed linens scattered all over the floor. We went back down and notified the man at the desk and he was very apologetic and set us up with a different room. We got our keys to our SECOND room and walked in and everything looked okay at first until I had noticed a large spot of FUZZY GREEN/BLACK MOLD on the ceiling. We called down to the front desk to notify them that we didn't feel comfortable staying in this room and they said they would send someone up to look at it.... We ended up switching rooms, yet again. Finally, (third times a charm) we got into a nice clean hotel room. We enjoyed the bar downstairs and the beds were very comfortable. However, I don't think this would be my first choice when booking a hotel in Des Moines again. I think this hotel has a lot of potential to be nice, but they definitely need to get a few things straightened out.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank alexjC4074JN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this reviewResponded 15 November 2018

Brett S, thank you for taking the time to share your experience. We are sorry that you experienced these issues when you visited the hotel in August. What you have described is not indicative of what you should expect when staying in our hotel. Your comments have been shared with the team so that the proper steps can be taken to ensure that this was an isolated incident. Thank you again for your comments and we hope we have the opportunity to host you again next time your travels bring you to West Des Moines.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

We recently stayed for an ISU event being held at this hotel. Our room was on the club level and was very clean and nicely decorated. My only negative observation was the rooms do not come with a mini-fridge or microwave in them. You can, however, get a mini-fridge delivered to your room free of charge. It was delivered only 5-10 minutes after we called! After calling for extra washcloths they were also brought to us promptly. We did not go to the club lounge in the evening due to our event. Breakfast the next day in the club lounge was very good with plenty of variety such as eggs, bacon, sausage, potatoes, oatmeal, fruit, breads, pastries, cereals, juices, etc, and it was all fresh, hot and tasty. The club attendant was wonderful just as all the staff was during our stay. At our event the rooms were spacious, clean ,and well staffed. Our food was excellent and the wait staff was attentive, friendly and efficient. We did not use the pool or exercise facility. Check in and out was quick and everyone was professional, courteous and helpful. We would stay here again and hope ISU APhi chooses to hold their Red Dress Gala here next year!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tiffany P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 October 2018 via mobile

This hotel is OK so far. Location not great but OK. Rooms are small but OK too. Really bad is the Sheraton Club Lounge. I wanted to go there for a drink ("Happy hour") but there is no beer nor wine. Extremely poor! Food was bad too. Had to go to Mc Donalds across from the street to get something edible and to the gas station to buy a beer. I will never again buy a club room at this hotel!

Date of stay: October 2018
Trip type: Travelled on business
Thank flyingthomas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this reviewResponded 15 October 2018

Thomas M. - we are sorry to hear that your club lounge experience didn't meet your expectations. We do have beer and wine available in the club lounge for sale through our attendants on duty in that location. Your comments on the food quality will be shared with our culinary team and we will follow up on any food quality issues identified.

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Reviewed 11 October 2018

Was renovated recently and rooms are modern and clean. Customer service was excellent. Beds are comfortable. Was a business trip so can't speak to the price since I have no idea. Bar was nice but chairs were very uncomfortable. After a beer or two, I dint really care. Lunch at the bar was pretty good. Breakfast buffet was my only complaint. It was not bad, but it was not worth $14. All in all, nice hotel if you’re staying in West Des Moines.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank ed_28277
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 September 2018

This hotel was a wonderful stop after a 10 hour day of driving. The room was nice and beds extremely comfortable. The staff was friendly. We were back on the road early the next morning so did not enjoy any amenities at the hotel but it was a great rest stop.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Joanne K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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