It was our pleasure to accommodate one of our esteemed IHG Rewards Club members. We are grateful for your honest review.
We want all our guests' to feel at ease when they stay with us, and while I am happy learning that you found our staff members friendly, our bed comfortable, our location convenient and the rooms soundproofed well, it is with regret learning that your room left a lot to be desired because of the room's condition and for the connectivity issues encountered. I am so sorry for the inconvenience this has caused.
While I wish you had a better experience, it is feedback like this that we can learn from and use to improve. I have shared your remarks with our hotel's ownership for necessary improvements in our continued effort to be better at what we do.
We'll be delighted to welcome you back so we can provide you with a more refined hotel experience.
All the Best,