I have stayed at other WDM hotels, but I keep coming back here. I think you get the most for your $$$ and it is a pretty nice property and in a good location and the noise is next to non existent. My only grievance is with IHG Hotels, which is the chain Staybridge belongs too. They suck compared to being a frequent traveler with Marriott or Hilton.
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Heading home from a long trip and we had reservations at the hotel. We arrived at 9pm. With dog in tow. The gentleman at the desk seemed a little annoyed that he had to do something. The room itself was small. We had a hard time finding a spot for the dog bed due to the fact there wasn’t that much open floor space. There was a full size fridge and kitchen and the room was clean and the bed was comfortable.we would stay there again if the need arised
Hello P3752TQgeorgee,
Thank you for your stay and for taking the time to leave us feedback.
I want all aspects of your visit to be pleasant, and I am sorry to learn that your check-in experience didn't go well. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us.
I hope to welcome you back!
Best regards,
Clayton G.
Case Manager
IHGService
staff not wearing masks....rooms with peeling paint on walls and ceiling. 5 remotes in room, no batteries. neither phone in room worked. waited 15-20 min multiple times for someone at hotel to help us at front desk
Hi klt_7,
Thank you for staying with us and we appreciated your continuing patronage. Our team provides an environment that you can settle in with all the luxury.
I received your comments and I am sorry for the issues in the room with the remotes, peeling paint, and phones among other things. I assure you that these were isolated incidents, that our management is taking action to prevent.
I invite you to come and stay with us on your next trip.
Best wishes,
Oscar C.
Case Manager
IHGService
Javier was exceptional at check in. Brian was very helpful and Angie made me feel welcome as well. In fact the entire staff was very accommodating. In fact, I have recommended the hotel to friends visiting Des Moines soon. Thanks for such a great place to stay. You are excellent, clean and convenient to groceries and restaurants. I plan to return and highly recommended this hotel.
I stayed with my family and our two small dogs. We came to the hotel after having an absolutely horrible check-in experience at another hotel down the road in Clive (see my other reviews for that one to avoid), which caused us to leave and find another hotel. I walked in without a reservation and was able to find a perfect king room with a pullout that would fit my family. I told my story of woe from the other hotel and the front desk clerk couldn't be more understanding and apologetic for our experience at another hotel. She could sense my frustration and disappointment and worked extremely hard to make us feel very welcomed and valued at the hotel. She took was was turning out to be a horrible night and turned it right around. The hotel was clean, pet friendly, and conveniently located. There was a large family reunion being held at the hotel while we were there and when I say large, I mean large. It stretched the capacity of the breakfast area, but it is large and the staff was working hard to keep all the breakfast options hot and refilled. My hats off to them for how they handled the number of guests eating breakfast at one time. We would definitely stay there again.
Eric,
Thank you for taking the time to review your stay with us. I am pleased to hear that Chelsey was very accommodating when you came to check in. I am glad that you found the hotel to be clean, comfortable and accommodating for you and your family (pets included). I am glad that we were able to take a negative experience and turn it around for you. I hope that you choose to stay with us again the next time you are in the area.
Sincerely,
Stephen Waugh
Assistant General Manager
Pros: The staff was friendly, comfortable beds, location was convenient and it was pretty quiet.
Cons: Room was in rough shape. I opted for a suite and expected it to be nicer for the price I paid. The wall was cracked and paint was peeling, a lamp was glued together, ceiling had water damage, carpet was stained and a tile in the bathroom was wiggly. And it was odd to me that the kitchen had only 3 forks and no can opener. WiFi was pretty spotty. I wouldn’t stay here again unless the price was less or the rooms were updated.
I chose this hotel specifically because I’m an IGH member and like to collect points but I regret being brand loyal this trip.
Hi amarie210,
It was our pleasure to accommodate one of our esteemed IHG Rewards Club members. We are grateful for your honest review.
We want all our guests' to feel at ease when they stay with us, and while I am happy learning that you found our staff members friendly, our bed comfortable, our location convenient and the rooms soundproofed well, it is with regret learning that your room left a lot to be desired because of the room's condition and for the connectivity issues encountered. I am so sorry for the inconvenience this has caused.
While I wish you had a better experience, it is feedback like this that we can learn from and use to improve. I have shared your remarks with our hotel's ownership for necessary improvements in our continued effort to be better at what we do.
We'll be delighted to welcome you back so we can provide you with a more refined hotel experience.
All the Best,
Kenneth F
Case Manager
IHGService
