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8 - 13 of 152 reviews
Reviewed 21 January 2021 via mobile

It's a nice hotel with an awesome staff! The only place I'll stay in Iowa. Robi and Savanna are awesome and the hotel is always clean. They have recently updated their TV channel lineup and now it includes a preview channel. The free wifi is fast enough for anything I've ever wanted to do.

Date of stay: January 2021
Trip type: Travelled on business
Thank Q7579XTjonh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ESA GM, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 22 January 2021

It is a delight to know your travels brought you back to Extended Stay America again! Thank you very much for your terrific comments about our diligent associates and our immaculate property. We will share your compliments with Robi and Savanna. Your loyalty is highly appreciated, and we look forward to your next stay with us.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2020 via mobile

I checked in early in the morning after getting done working night shift and i was helped by Diana. She was very helpful and answered all of my questions with absolute certainty. It was nice to have someone be so welcoming and helpful after a long day at work.

Date of stay: December 2020
Trip type: Travelled on business
Thank jacobpW6828HC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 30 December 2020

Jacob, thank you for the glowing review of Extended Stay America. We are delighted to know you had an amazing stay and that the service you received exceeded your expectations. Your compliments will surely be shared with Diana. It was a pleasure hosting you, and we look forward to your next visit.

Sincerely,
Hotel Management

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Reviewed 5 December 2020 via mobile

I want to give a big thank you to Diana for begin so helpful and friendly during my stay. She always says good morning everyday when I go to work with a smile. She is always on top of everything. I always know she is the one work because the hotel smells so clean and carpets vacuumed.

Date of stay: December 2020
Trip type: Travelled on business
Thank Flor R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 6 December 2020

Thank you for choosing Extended Stay America for your accommodations. I appreciate you mentioning our friendly, helpful staff, especially Diana. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with her to let her know that her efforts were noticed. We appreciate you being our guest, and we look forward to welcoming you back soon.  

Sincerely,
Hotel Management

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Reviewed 5 December 2020

After a rough first day with the fridge, my stay was overall great. Dianna gives great customer service and keeps you informed on discounts and perks. She is the best front desk worker hands down! Keep up the good work, Dianna. Thanks!

Room tip: Always check the fridge to see if its working properly.
Date of stay: December 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 782tavias
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 5 December 2020

We appreciate your five-star review of Extended Stay America! It was a delight to know you had a comfortable stay and that you were amazed by how well Dianna assisted you with all of your needs. Special thanks on behalf of her for highlighting her efforts. Thank you for being our guest, and we look forward to seeing you soon.

Sincerely,
Hotel Management

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Reviewed 24 November 2020

AMAZING!!! best customer service i’ve ever experienced, very good home feeling when set up through her, Hands down she deserves more for the work she does, and the way she carries the hotels image is up to par. All in all she has been the only front desk worker to genuinely be helpful to me and other guests. THANK YOU DIANA !!!

Date of stay: November 2020
Trip type: Travelled with family
Thank joslyns571
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 25 November 2020

Joslyn, thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Diana. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America.

Sincerely,
Hotel Management

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