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Reviewed 30 October 2020 via mobile

She is very helpful. Attentive and welcoming. She helped out my wife with every little thing she asked for and makes staying here so much better. I’ve stayed at slot of hotels and the employees seem so sad and tired but not here. She’s always willing to help out and the rest of the team is alike. Thank you extended stay. You’re the best. Thanks Kim. Thank you

Date of stay: October 2020
Trip type: Travelled on business
Thank michaeloG6724RK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 31 October 2020

Thank you for writing such a lovely review about your experience at Extended Stay America. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Your compliments will surely be shared with Kimberley. It was our pleasure to serve you, and we hope to have a future opportunity to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2020

Had a excellent stay , service is excellent, They have great communication . Anything I needed that they could provide was provided, towels are always clean , they also provide cooking pots and pans for the kitchen Bri and Lisa are my favorite!

Date of stay: October 2020
Trip type: Travelled on business
Thank GeorgeB121215
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 30 October 2020

George, thank you for the lovely review of Extended Stay America. It’s an absolute delight to know you loved our clean accommodations and were impressed with our outstanding services. We will be sure to relay your comments to Bri and Lisa. We value your business and look forward to your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2020

I have had a wonderful experience here at Extended Stay america in Urbandale. I am a traveler and have been staying here since June, 2020. I would especially like to thank Diana for being professional, going above and beyond, friendly, kind, thoughtful, and funny. Diana has made my stay here very pleasant, and I wouldn't think of going any where else.

Room tip: Any room on either floor is quiet, but to make sure your room is quiet; A corner suite would be perfect.
Date of stay: June 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank T9729QEaliciaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 15 October 2020

Thank you for writing about your excellent experience at Extended Stay America. The needs of our guests are indeed our top priority, and we are glad this was apparent in the service you received from Diana. Your compliments will be shared with her. We appreciate your excellent rating and look forward to welcoming you again.

Sincerely,
Hotel Management

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Reviewed 29 September 2020

After a long day of traveling. Came here to check in and the first person I see at the front desk is Lisa. She had the biggest smile and great customer service. If you need anything just ask Lisa the girl gets it done. Would recommend this place to anyone.

Date of stay: September 2020
Trip type: Travelled on business
Thank Barronclark
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 30 September 2020

Barron, it was a pleasure having you as a guest at Extended Stay America. We are thrilled to read you were highly impressed with the warm welcome and service provided by Lisa and that you had a comfortable stay with us. Your compliments will be shared with her. Thank you for recommending us, and we look forward to your return visit.

Sincerely,
Hotel Management

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Reviewed 26 August 2020 via mobile

This is the most disgusting hotel room I’ve ever stayed in. Everything was gross and broken. I knew the brand, saw the 3.5 stars and thought, this should be ok. NOPE. Dirty is not a strong enough word. Do not stay here.

Date of stay: August 2020
Trip type: Travelled with family
Thank windycityKel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
iResponze Alerts, Agency / Consultant at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 27 August 2020

Thank you for reviewing our hotel. We apologize your room was not up to your expectations and regret the discomfort it caused. Your feedback has been discussed with our housekeeping team to ensure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. We hope you will return so we can make it up to you.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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