This is a really good place to stay, it would have been better if the restaurant and was open for other than breakfast. A plus is that there is restaurant and bar just across the parking lot. Rooms are nice staff is very friendly. I will stay there again.
Agoda
Booking.com
Preferred Hotels
We stayed as two couples. My husband and me and our friends. We had two rooms on different floors and we are beat from sleepless night. We all felt like we are at the dog’s hotel. As much as I love dogs, it was disappointing not to be able to get any sleep due to barking dogs on both our floors. Our friends had a barking dog above them as well. Dogs were barking from all over, including lobby, restaurant where we had breakfast, elevators. On top of this, it was some kind of terrible noise outside of our room at 2am. I looked through peephole and it appeared to be some kind of gathering. My suggestion would be to have certain floors assigned for pets and also have some rules.
I was 10 hours into a 20 hour driving trip and this hotel was my saving Grace! Super clean, very friendly, extremely comfortable. Just what my old bones needed! I’m a stickler when it comes to the bathroom cleanliness and this particular room’s bathroom was immaculately clean. No mold, no errant hair from some other guest, no toilet stains, no kidding! I will make this hotel a priority to stop at on future travels. Phone number programmed in my cell ready for action!
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Our team thrives to ensure each guest receives the best service and cleanliness is top notch. Your kinds words prove that hard work pays off and will be shared with our team. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Sincerely,
This is a pretty nice hotel overall. It was generally clean and appealing. I had to keep asking the young man at the front desk to speak up during check-in. We had gotten a suite and it was spacious. I would change some things to make it more comfortable, however. The table space is lacking. A tiny little table about 8" wide is at the side of the bed and there was no drawer. Since I use a bi-pap machine, there was barely space for that let alone a clock or meds. The same in the sitting area where a lamp took the entire table because of it's design. (Nice lamp design....but not when paired with the table provided. I am a minimalist type person, but lately this style in the hotels throws comfort out the window. There was no place to put our suitcase except behind the door in the bedroom. The bathroom door opened into the hallway blocking the entire walkway between living area and bedroom. Think, designers!!!!
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay! Your comments regarding the design of the room will be shared as your feedback is very important to us. Please think of us the next time you are in De Moines as we look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Have a wonderful day!
Bed was totally old and worn out. Completely uncomfortable. Air conditioning was extremely loud and rattled. Room next door partied all night and front desk wouldn’t do anything to stop it. Terrible place. Stay away!
Dear Mike Yates,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. I also wanted to apologize for the noise issue as well. Our team works hard to makes sure all our guests all taken care of so I apologize if we fell short during your stay. I do not have notes of this occurrence so if it is something you would like to discuss, I am happy to visit with you. Also, if there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Sincerely,
The facility was in good condition and the breakfast was everything we expected. On the morning we were preparing to checkout, I went to sit on the ottoman in the room. Carpet in the bedroom has been replaced with laminate and for some reason the ottoman still has wheels instead of regular legs, so when I sat, the ottoman scooted away and I fell with considerable force onto the hard, laminate floor. I’m covered with bruises and may have sustained a more long lasting injury to my back. Then when we went down for breakfast, I tried to report the incident to the young girl working the front desk. Since she did not ask my name or room number, I was quite sure there would be no follow up.
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Diamond Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry for the incident that occurred Saturday morning. I have reached out to your number provided and left a voice mail for you to contact me direct to discuss this further. I certainly would like to discuss more details and more importantly, see how you are doing now. We take these situations very seriously and like to know if there is anything else we can do for you at this time. I look forward to connecting with you soon. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Sincerely,
