Dear Mike Yates,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. I also wanted to apologize for the noise issue as well. Our team works hard to makes sure all our guests all taken care of so I apologize if we fell short during your stay. I do not have notes of this occurrence so if it is something you would like to discuss, I am happy to visit with you. Also, if there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.