Hampton Inn goes above and beyond always. From the excellent service at the front desk to the sink with a drain stopper in my room, whatever I needed, it was there. I will always appreciate how clean and refreshing the rooms smell, as well. Thank you Hampton Inn for being the most consistent hotel brand! Your brand means something!!
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Wow what a bad experience. I have stayed here in the past and it was a good experience. This place is dirty the housekeeping is not good. The front desk staff is almost nonexistent. When checking out I asked to get the name number and or email for the manager and was told those are not available by the you lady at the front desk. I asked to have the manager call me and was assured they would later that day. It is two days later still nothing. Qtip on a shelf, phone unplugged and on the floor stains on the curtains, seat cushions. We won’t be back. I do want to say as a Hilton diamond member this may be the worst place I have stayed at in a few years.
After my first night in the hotel I kept thinking how nice it was. The lobby looked new and clean. The room is big with a comfortable bed; the pool is nice; the breakfast was great. I planned to give the property a 5 of 5 review. But then, on my first full day of the stay, I left the hotel in the late morning and returned in the evening to find the room hadn't been serviced. The bed was unmade; the wet used towels were still in the bathtub; and my smelly trash was still in the cans. I went to the front desk to ask why the room wasn't serviced and was told the hotel only services rooms on request. I've stayed at hundreds of hotels and this is the first time I've ever heard of one that assumes you don't want housekeeping! This fact seems too important to not bring to the attention of every guest during check-in. UPDATE: Subsequent to writing my initial review, I learned Hilton changed their policy so that most of their properties in the US default to no housekeeping. I think this is a terrible decision which they've pretended is responsive to customer preference when clearly it's a cynical cost-cutting initiative. I still blame the hotel for not asking if I'd like my room cleaned. Especially when they see someone check in with a toddler, they should reveal you won't get garbage removed or fresh towels unless you specifically request it.
Has been a while since stayed at Hampton. Was nicer than I remember. Had handicap accessible room which was quite big. Breakfast was good. Is in good spot where easy to get on highway and restaurants and gas right nearby. Couple issues to note. The shower chair was not in room. Had to ask for one and the one they gave us had seen better days. Was beat up a bit. Also the sink counter was not level. I think that someone had pushed down on it and was not properly repaired. So if you were using sink and got any water on the counter it would run off onto the floor which was annoying. Beds were comfortable
Had an overnight stay on a recent road trip. The hotel looked very new. The room was very comfortable would be very nice for a longer stay. The breakfast was very good, the food was always hot. Convenient access to the interstate, but without too much highway noise.
Only one waffle iron so long line at breakfast but clean and comfortable stay. Beds and comforters were amazing. Hotel staff friendly and knowledgeable. Location was perfect. Easy access to local dining.
