After my first night in the hotel I kept thinking how nice it was. The lobby looked new and clean. The room is big with a comfortable bed; the pool is nice; the breakfast was great. I planned to give the property a 5 of 5 review. But then, on my first full day of the stay, I left the hotel in the late morning and returned in the evening to find the room hadn't been serviced. The bed was unmade; the wet used towels were still in the bathtub; and my smelly trash was still in the cans. I went to the front desk to ask why the room wasn't serviced and was told the hotel only services rooms on request. I've stayed at hundreds of hotels and this is the first time I've ever heard of one that assumes you don't want housekeeping! This fact seems too important to not bring to the attention of every guest during check-in. UPDATE: Subsequent to writing my initial review, I learned Hilton changed their policy so that most of their properties in the US default to no housekeeping. I think this is a terrible decision which they've pretended is responsive to customer preference when clearly it's a cynical cost-cutting initiative. I still blame the hotel for not asking if I'd like my room cleaned. Especially when they see someone check in with a toddler, they should reveal you won't get garbage removed or fresh towels unless you specifically request it.