TownPlace Suites Urbandale/Des Moines
We stayed at the TownPlace Suites for the first time in early January 2020. They accommodated our requests for an early check in and a quiet room on an upper floor.
We were checked in by Will who politely explained the amenities including the schedule for breakfast and the pool. Will is a nice mix of friendly and professional.
We reserved a studio king room which turned out to have a lot of storage. The room is cleverly designed to fit in a full kitchen, sleeper sofa, and an extra large closet with doors opening onto the entry and also onto the spacious bathroom.
The hotel is between Urbandale and Johnston off of 86th street, just north of I-35/I-80, so it is easy to get around. The hotel is also very close to several restaurants, shopping, grocery stores, and a movie theater. We walked to Wasabi for the ramen noodles.
The staff are polite and very interested in making the hotel a pleasant place to stay. We got the impression that they take customer feedback seriously and strive to keep improving. I left behind a bag of makeup, and the assistant manager Selena went out of her way to return it to me.
Not every hotel stay is going to be perfect, but if you share a concern with the staff, it is our impression that they will work hard to resolve any issues. We look forward to staying at the TownPlace Suites again.