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Traveller rating
333
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10
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All reviews the cottages des moines the indoor outdoor pool rustic decor bunk beds hot tub great stay late check exercise room staff was friendly fireplace suite cereal kitchenette
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4 - 9 of 532 reviews
Reviewed 22 February 2023

I am really confused by all the 5 star ratings, because honestly, this place is very rough. Obviously the pictures are very outdated. Nothing looks as clean and well-kept as the pictures show, especially the pool area.
First the pool: The pool area feels kind of dirty, the pool water is very murky and full of hair (gross!), and there's a huge chunk broken on one corner edge in the outdoor pool area, which looks like a really dangerous situation. The door to the pool was not locked, I assume the card-reader was broken, and it seemed pretty obvious that a large group of teenage boys in the pool were not actually hotel guests.
The guest room: Our room was clean-ish. If you looked closely, you could see that it could really use a thorough cleaning, but it wasn't terrible. The walls and furnishings were scuffed up and showing a lot of wear, and the smell of cleaning products ( I assume) was pretty stout, which got kind of overwhelming. I will say that we slept well. The fan on the HVAC made a really nice background noise for sleeping, and the beds were fairly comfortable.
And breakfast: There wasn't anything wrong with breakfast, but it was a little disappointing compared to most hotels. Scrambled eggs, sausage and home fries were all hot and good. There were a few toastable items and a couple choices of cereal. There was a pancake machine that made tiny, pancakes that lacked any cooked color at all. I actually thought my daughter was eating raw dough. But that was the only sweet option. There weren't any muffins or donuts or rolls... There was a case for such things, but it was empty, and completely clean, like it is probably always empty.
So, while this was not our first stay at this hotel, I think it will be our last. It just isn't the nice place that it used to be, and the whole experience just felt a little sad.

Date of stay: February 2023
    • Location
    • Sleep Quality
    • Service
Thank ozziesgirl1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2023

Danielle is absolutely amazing!! So friendly and personable. I would recommend this place 10 out of 10!!! The hotel is very nice and clean. Everybody that I’ve ran into here has been amazing and soo friendly, which you don’t fine everywhere.

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Danielle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2022

Spencer was the most helpful and understanding person.
We made a mistake in room selection: Spencer changed our room.
Our dog had an accident on the bed: Spencer brought fresh sheets.
Spencer was calm, understanding, professional, and every bit the person travelers who need a friendly face hope to see. And I think he was doing everything by himself because I didn't even see any other staff, but my fiance did and they ignored her.

Room tip: Parking is a struggle.
Date of stay: December 2022
    • Value
    • Location
    • Service
Thank Johnjohn L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2022

Reserved 5 rooms for a family reunion weekend, the rooms were great! The pool was great, breakfast was great (hot and options), and bar food was also good. Another great bonus was public gathering areas on each floor/main lobby where we could gather to hang out when we werent out doing activities. Would definitely stay here again! Also, its pretty convenient to alot of dining options for both fast or sit-down restaurants.

Room tip: service was excellent, only negative was check-in we had to wait over an hour past the 3pm check-in time cause the room wasnt ready.
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank iowarhino13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 November 2022

Great place to stay. Comfy bed, thoughtfully laid out room. The indoor/outdoor pool and hot tub were a terrific bonus. The indoor pool area is large with lots of tables and chairs. Breakfast tasted like homemade!

Date of stay: November 2022
Thank ed a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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