This is the first time I’ve ever stayed at a Marriott. Definitely won’t be my last. From making the reservation to checking in to checking out nothing but a great experience! All the staff I dealt with were friendly, knowledgeable, helpful. The room was divine!More
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I will try to temper this review in the context of my pure joy of traveling again. The hotel's pros include: super convenient downtown location with access to the skywalk system, clean, full service hotel. The digital checkout, check-in and door unlock through the Bonvoy mobile app generally works, but the door unlock technology is slow and not 100% reliable and thus you will want a hotel key card at least as a back up. We felt COVID-safe in the room we had. It was very clean and modern. Minimal carpeting, modern bathroom. I appreciate the standard Marriott amenities including small fridge in the room. Lots of device charging and USB slots available. Large modern TV although we didn't watch much. Feather free room provided at my request. The fitness center is OPEN in the hotel and the times I was there I was the only one present. No worries and I stayed masked. During busy times regulating the elevators was awkward. Most guests were masked but some were not. Minimal hotel staff visible in this cavernous hotel but they were available when we needed something. Didn't eat in the hotel on this trip. Overall great experience.
Greetings! Knowing of your pure joy in being able to travel again is only tempered by how overjoyed the Des Moines Marriott Downtown staff are to welcome guests to our hotel again! Thank you for choosing to stay with us and we look forward to welcoming you back again in the future!
We had a nice stay but the valet parking guy crashed our car!
Stuff happens and we we tried not to act too annoyed about it when it happened BUT...It has been two months and it still is not fixed and we have not received payment. The valet parking people are impossible to deal with. We keep getting the run-around. We sent an estimate within a week and they kept claiming they haven't got it.
They kind of trick you into using Valet Parking, there is no indication where you can park yourself.
I have called the Marriott twice and left a message to see if they can help resolve this and they won't return my call. We had a reservation for the same event next year but we cancelled it. We are going to the Hilton instead.
Pro’s
Front office staff friendly
Ideal location
Clean
Con’s
Bed uncomfortable
Room temperature was 71 degrees, turned temperature down bit did not change the temperature.
Water bottles and coffee available in room, no price or signage stating there is a charge for items. Surprised when I saw a charge for the water.
I stayed at this property 2 separate times in October for work visits (I stay in Marriott’s 150+ nights per year). The staff was friendly and accommodating. The rooms are very nice, new and clean, albeit somewhat small (but not cramped). I will definitely stay here in the future.
Stayed only one night but overall good visit. Nice hotel.. Centrally located. Staff was very pleasant and helpful with restaurants advice. Was surprised that in the middle of a pandemic there was a convention going on but we avoided the groups of people (all wearing masks, thankfully).
