Staff was pleasant, beds were comfortable, and the hotel was very quiet. Everyone in my family got a great night's sleep.
However, the bathroom could have been a little cleaner, which is why I am not giving 5 stars. Also, was no breakfast (as advertised). I expected this from other recent reviews and the price was so good, I was okay with this.
Overall, I would stay here again.More
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I was preregistered, so once I finally got to the counter, my check in was quick. However, there was one person in front of me when I arrived and I waited 30 minutes for the person to get checked in. Also, the website says breakfast is included, there was no breakfast.
Dear Guest,
I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.
Sincerely,
Hotel Manager.
First, we found dirty socks in the bedding. They were full of grass - very disgusting. Then, we found public hair just sitting in the shower. Finally, the carpet had dirt and grime everywhere and had clearly not been vacuumed in a VERY long time.
We did bring up these issues with the person at the front desk, who told us to email the photos and call back later - which would have been helpful to us getting our money back, right? Wrong! When we did call back later, he hung up the phone on us twice and would not let us bring our grievances to the manager. Then we noticed the email he provided us to send the photos to wasn't working. Each time we sent our photos, we got notice that it was undeliverable.
Going to Super 8, we already had quite low expectations. However, this was worse than we could have imagined. If you can't commit to doing the basic upkeep for your rooms, you shouldn't be booking them out to your guests.
Attached is the sock photo - so gross.
Dear Guest,
I am distressed to see your comments. My apologies. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.
Sincerely,
Hotel Manager
I had a quick overnight stay on a road trip to move family cross country. The reviews I read seemed like it would be fine for 8 hours of sleep. When we got check-in, I flipped on the TV to wind down for the evening and it was on a channel I didn't want to watch. Upon changing the channel, all other stations were snow. I needed to sleep anyway, so I checked my phone and went to sleep. When we got up in the morning we found trash on the floor and with the curtain open, it did not appear that the room was really cleaned, just picked up. There was also trash discovered in the bathroom. When checking out, the employee never asked how the stay was and I just wanted to get back on the road. This location tarnished the Super 8 name for me and I will not stay at this location next time I am in the area.
Dear Guest,
Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways at our always-improving hotel. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.
Sincerely,
Hotel Manager
A lot of road noise from nearby 235, no laundry bag provided, same breakfast day after day, scanner to get into alternative entrance did not work. Location was great as you are close to everything. Value of the room was fair, just missing those few things mentioned above to make it a more quality, enjoyable stay.
Hello Mike Dean,
Thanks for the stay at the and the suggestive feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
Super 8 by Wyndham Clive/W des Moines
When you drive up you say want did i book. And while the lobby and hallways smell the rooms don't. The hotel is quiet and the room are updated. This was my third time staying. I have never stayed long enough for breakfast, so I can't comment on that aspect. Would recommend to anybody.
Hello Scott,
It is very nice to see your nice comment about your stay.
Nice to note the appreciation for the conveniences.
We are privileged to have guests like you.
Please come back again and have another fantastic stay.
Sincerely,
Hotel Manager.
