As a Marriott Gold Elite member, I expect better. Upon checking into this supposedly business oriented hotel, I get to the front desk. The woman at the desk is on the phone ordering food. She says nothing to me and does not look at me for a good five minutes of me standing there. Finally, I ask for a quiet room, having been traveling all day and on a business trip. There are no quiet rooms I'm told. The whole hotel is full of children's teams.
So, I ended up simply cancelling the reservation right then and there, as I'm being told that it will be the same anywhere I go. What a load of garbage. On the way out after using the restroom, this woman and another employee are loudly bitching about me in the middle of the lobby, apparently baffled by the fact that a business traveler might want peace and quiet for a night. I moved to the downtown Des Moines Marriott (booked on the Marriott App in the parking lot instantly), which is blissfully peaceful and staffed by top-notch employees.
I get that you have sports teams in your hotel, but do your job when a guest walks into the hotel, and do not berate guests in the middle of the lobby when the guest did nothing but make a perfectly reasonable request. Apparently the staff at this hotel is also not aware that elite members generally don't take kindly to being insulted by the staff. That's what really gets me. Order your food. Ignore guests as they come into the hotel. Put a gold elite business traveler in a room next to a pool full of hordes of kids. But anyone in business or sales knows better than to sit in the middle of a public lobby and talk derisively about customers. Go ahead and whine about your job and your guests, but do it privately. You are in the hospitality industry people. Be hospitable. Maybe I should not blame the employees but the manger. The fish rots from the head as they say.