Stayed here for one night on a business trip and found it to be a very comfortable property. The lobby area is redone and is very welcoming and all of the staff were very friendly and accommodating. I'll certainly stay here again when in the area.
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Stayed here one night on a road trip in October 2019. Very helpful front desk staff and the hotel was clean and well maintained. Breakfast offerings were a highlight - very healthy and delicious options. Would stay here again if in the area.
Upon checking in it was very hard to find a clerk. I have never had to bellow and bellow “hello” to little avail. Seriously it was ten minutes before the clerk showed up. I really felt unwelcome! We had a room that was a long,long way from the elevator. The room was not clean. Many little things such as only one cup for the in room coffee were pretty annoying especially considering the ridiculous price. Would not recommend staying here.
Thank you for taking the time to share your experience with the Courtyard Des Moines West/Clive.
You indicated in your comments the problem that you experienced with room cleanliness and delayed check in. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. I will share your comments with the other members of the leadership team.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. If you have some time and can contact the hotel, we would like to find out some additional information.
Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Please let me know if there is anything else I can do for you.
The room was clean and comfortable. Location was close enough to the highway and was only a 15 minute drive into Des Moines.
Although the staff were friendly, check-in took a while to complete. Was acknowledged by staff at the cafe that someone would assist me shortly, but they didn't call anyone to come out. When the person finally did, was ignored, took her time restocking items at the cafe before coming over to check me in.
Comfortable rooms, but service during check-in was a bit lacking.
This is another typical Courtyard.
The check-in went smooth and the lady checking me in was extremely polite and helpful. She really went out of her way to make the start of the stay awesome.
The rooms themselves were decent. It was quiet and I got a good night sleep. The showers do have very poor water pressure. However, I would stay here again.
As a Marriott Gold Elite member, I expect better. Upon checking into this supposedly business oriented hotel, I get to the front desk. The woman at the desk is on the phone ordering food. She says nothing to me and does not look at me for a good five minutes of me standing there. Finally, I ask for a quiet room, having been traveling all day and on a business trip. There are no quiet rooms I'm told. The whole hotel is full of children's teams.
So, I ended up simply cancelling the reservation right then and there, as I'm being told that it will be the same anywhere I go. What a load of garbage. On the way out after using the restroom, this woman and another employee are loudly bitching about me in the middle of the lobby, apparently baffled by the fact that a business traveler might want peace and quiet for a night. I moved to the downtown Des Moines Marriott (booked on the Marriott App in the parking lot instantly), which is blissfully peaceful and staffed by top-notch employees.
I get that you have sports teams in your hotel, but do your job when a guest walks into the hotel, and do not berate guests in the middle of the lobby when the guest did nothing but make a perfectly reasonable request. Apparently the staff at this hotel is also not aware that elite members generally don't take kindly to being insulted by the staff. That's what really gets me. Order your food. Ignore guests as they come into the hotel. Put a gold elite business traveler in a room next to a pool full of hordes of kids. But anyone in business or sales knows better than to sit in the middle of a public lobby and talk derisively about customers. Go ahead and whine about your job and your guests, but do it privately. You are in the hospitality industry people. Be hospitable. Maybe I should not blame the employees but the manger. The fish rots from the head as they say.
I would like to apologize for the problems that you experienced with us. I understand your frustrations with our property and would not be happy either if I would had the same experienced.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Unfortunately, we did not meet your expectations. I am at a loss for words. What you have experienced here is completely unacceptable and definitely not indicative to what you would expect form a Marriott Property. All I can do is say that we are Truly Sorry! I will have conversations with the associates involved to ensure something like this does not ever happen again.
Once again, please accept my apology for the inconvenience of changing hotels. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience in the future.
Thanks
