Stayed here for one night, but the lobby is the newer Courtyard design, the linens were all clean and the room clean and comfortable. The hotel will probably need a refresh in a year or two but its well maintained and the staff was very nice. Courtyard is now using liquid soaps in the showers and it seems to be just fine in my opinion.
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My wife and I were heading to Minneapolis and stopped in Clive for the night. We didn’t have a reservation but they had plenty of room. We had a king room. Very nice and clean. It was also very quiet. We didn’t use any of the other parts of the hotel, but would stay there again if needed. Lots of places to eat right there around to the hotel.
My wife and I had booked the days inn beside it but when we arrived we saw that it was under repairs and looked awful. We went to the Marriott and was lucky they had a room. It was a little costly but worth it. The front desk person was very helpful and we took her suggestion to dine at the BQ place close by.
The front desk person was very helpful as we figured out details for our bike trip. Easy access to the Clive Greenbelt and bike trails. Attractive and relaxing courtyard in the middle of the hotel. Walked to Whole Foods nearby and brought back a picnic lunch.
Thank you for taking the time to share your experience. We are happy that your stay with us was enjoyable and that you were able to experience a bit of Clive. I will share your feedback with my staff.
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We hope to see you on your next trip to the area.
This is the last time I stay at a Courtyard Mariott Hotel. What a ripoff, this the 2nd time there is no microwave in the room. I can stay at cheaper hotels and get better accommodations and service. If need a quiet night's sleep, without kids running up and down the hallways stay somewhere else like Hilton or even Wyndham.
Thank you for taking the time to share your experience with us.
You mentioned in your response the problem that you experienced with no microwave and noise from other guest. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Yes, we not have Microwaves in all our guestroom BUT we do have them available and we would be happy to put one in your room for you. I will share your comments with the Housekeeping Supervisor as well as the other members of the leadership team.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I am not sure when you stayed but we do have youth sports groups with us over the weekends for most of the summer. As do a most of the other properties in the city. We do our best to keep the hotel quiet in the evening and address any problems that arise.
Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Please let me know if there is anything else I can do for you.
My husband and I stopped for night on our way west. Marriott is our hotel of choice and always a guaranteed safe, clean, hotel.
We got the last available room so don’t feel like we should complain about price but $180 for a hotel with no complementary breakfast is enough to make us change were we stay from now on! The Bistro is the new push and we don’t even get free hot coffee or tea! We got a courtyard room which would have been great but the place was filled with teenagers and students on two different trips. They all congregated on the courtyard and pool area. I think they left the area around 10 but proceeded to roam the hall ways talking and opening and closing doors. Our air conditioner would not stay on and we wanted at least a fan to drown out noise but no luck! The rock hard bed was the final straw. It was so uncomfortable that we both were sore, cranky and overall tired from lack of sleep! Very disappointing!
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Des Moines West/Clive.
You indicated in your comments the problem that you experienced with the noise from the other guest, uncomfortable bed and not free breakfast. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. We do not received a lot of comments about the beds but they are scheduled to be changed around the first of the year. Courtyard as a brand does not offer a free breakfast. I am sorry if you were unaware of this when booking your stay. I will share your comments with the Housekeeping Supervisor as well as the other members of the leadership team.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I am not sure exactly what the situation was when you check in regarding the suite but I will share you comments with the Desk Associate who worked that evening. As a gesture of our good will, I have gone ahead and awarded you 4,000 bonus rewards points . These points can be used towards a future stay.
Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Please let me know if there is anything else I can do for you.
