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Days Inn by Wyndham West Des Moines - Clive
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Reviewed 10 January 2023
Cleanliness

Do not stay at this hotel. The property is full of deferred maintenance. There were blood stains on my bedding. I questioned if there were bed bugs. I ended up sleeping in my car. The hotel is run down. T

Date of stay: January 2023
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Review collected in partnership with this hotel
Ask rwhitehead94 about Days Inn by Wyndham West Des Moines - Clive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Owner at Days Inn by Wyndham West Des Moines - Clive, responded to this reviewResponded 12 January 2023

Dear rwitehead94,

Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the bedding, cleanliness and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2022
Cockroaches

The rooms were infested with cockroaches, I have stayed at Wyndham motels many times over the last 10 years and this is the worst place I have ever stayed. My Wyndham rewards member 3159043172B, Gene Saatmann

Date of stay: December 2022
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Review collected in partnership with this hotel
Ask Eugene S about Days Inn by Wyndham West Des Moines - Clive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Owner at Days Inn by Wyndham West Des Moines - Clive, responded to this reviewResponded 22 December 2022

Dear Eugene S,

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We have a very reputed nationwide company that maintains our facility for any pest control issues. Please know, that your description of your stay is highly unusual and does not represent the high standards we aim to achieve as our hotel does not have roaches, and rooms are being inspected regularly. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

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Reviewed 28 November 2022
Worst hotel experience ever!

I booked this last minute as I was travelling across country and just needed a place to sleep after many hours of driving. I did not have the ability to research but trusted the Wyndham name. I arrived and was in complete shock - a seedy MOTEL not hotel, people hanging out by the doors and going in and out of rooms which made me think prostitutes and drug dealers. I entered my room and locked door immediately. The room was dirty, in need of many repairs and the lock for door was not to be trusted so I put a chair under knob.
This was a very unsettling experience!

Date of stay: November 2022
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Ask plu123 about Days Inn by Wyndham West Des Moines - Clive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Owner at Days Inn by Wyndham West Des Moines - Clive, responded to this reviewResponded 2 December 2022

Dear plu123,

Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

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Reviewed 29 September 2022
Nothing nice to say about this hotel

Everything was dirty, broken or not available. People during all night on the balcony right out side our room. Broken appliances in the courtyard. Broken beds outside. Holes in the walls. Broken fixtures in the bathroom. Worst hotel I ever stayed at.

Date of stay: September 2022
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Review collected in partnership with this hotel
Ask hawkprocare about Days Inn by Wyndham West Des Moines - Clive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Owner at Days Inn by Wyndham West Des Moines - Clive, responded to this reviewResponded 30 September 2022

Dear hawkprocare,

Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered.

Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.

We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

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Reviewed 17 August 2022
Worst Trip Ever

We called before we arrived and asked for an early check-in. They told us for a 25$ fee they could get us in at noon. We were to arrive in town at 9 am so we thought that would work as we could find something to do for 3 hours. Upon arriving they told us we could not check in until 2 pm. They said there were no clean rooms available yet. I am disabled and cannot climb stairs so we asked that we get a room on the first floor. We waited another few hours and returned. The room they ended up giving us was on the second floor right in front of the smoking area which was occupied with many vagrants smoking, playing loud music and hollering. The room was not even clean. There was hair left in the shower and the bathroom sink was not clean. I didn't want to stay there so we left. I called them right away and asked for a refund and they denied. Now I am out twice the money as I had to stay elsewhere.

Date of stay: August 2022
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Review collected in partnership with this hotel
Ask danuhduh about Days Inn by Wyndham West Des Moines - Clive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations Manager, Owner at Days Inn by Wyndham West Des Moines - Clive, responded to this reviewResponded 19 August 2022

Hi danuhduh,

Thank you for evaluating your stay at our hotel and sharing your review. We are sorry for your disappointment with the delay you encountered during check-in.

Please accept our sincerest apologies about the state of your room upon your arrival. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for.

We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

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