Of the staff I dealt with, only the Saturday morning employee was helpful and kind. It all started when I received a text on my drive to DSM Friday, about 1:30. The text told me my room was ready. We had a couple things to do before our event at 5, but decided to go to the hotel first. Since our room was ready. I got there, the lady was rude telling me there was a $20 fee to check in early. I told her I only came at that time (2 PM) because I got the text. She said Akia always does that. Idc, it’s misleading. I had to leave and come back in 55 minutes to avoid the $20 fee. Their pool was also closed. I got a text about that at 8 AM that morning, of course too late to cancel and go elsewhere. I will not be visiting this hotel again.