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Traveller rating
334
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31
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All reviews des moines hot tub room was clean great stay would stay here again convenient location easy access yogurt cracker barrel bw interstate pet desk gas
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Reviewed 8 June 2022

Good location. Great people. Clean and comfortable rooms. Expanded breakfast. Friendly staff. Internet works great. Still in the process of updating but the changes are good--they were much needed. Good value.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Laura B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 9 June 2022

Dear Laura,

Thank you for taking the time to write a review of your stay with us. I'm happy to hear you had a good time with us. Come back in the future to see the newly renovated place.

Sincerely,
Customer Service
Best Western Plus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2022

This spot was such a relief, after driving cross-country and staying in some absolutely horrible places. It is clean. It is well-lit. Exterior is well maintained and without trash. TVs work well. Bathrooms are spotless and attractive. Neighborhood allows easy walking exercise. Conveniently situated. One block from I80. Heaters/air conditioners don't sound like rattling jet engines. Breakfast fine- morning attendant worked hard. I understand new owner since I first stayed here 2 years ago, but he is doing very well by me. I'm not a fan of the squeaky faux wood floors, but at least they look super clean. Look for the high-post bird house at entrance.

Room tip: I was closest to highway but that was quiet after 9 or so
Date of stay: May 2022
    • Sleep Quality
    • Rooms
    • Service
Thank HungryHoratio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 7 May 2022

Dear Guest,

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! If you're traveling to our area soon, don't hesitate to call us.

Sincerely,
Customer Service
Best Western Plus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2022 via mobile

Of the staff I dealt with, only the Saturday morning employee was helpful and kind. It all started when I received a text on my drive to DSM Friday, about 1:30. The text told me my room was ready. We had a couple things to do before our event at 5, but decided to go to the hotel first. Since our room was ready. I got there, the lady was rude telling me there was a $20 fee to check in early. I told her I only came at that time (2 PM) because I got the text. She said Akia always does that. Idc, it’s misleading. I had to leave and come back in 55 minutes to avoid the $20 fee. Their pool was also closed. I got a text about that at 8 AM that morning, of course too late to cancel and go elsewhere. I will not be visiting this hotel again.

Room tip: Don’t check in early, even if you get a text saying your room is ready.
Date of stay: March 2022
Trip type: Travelled with family
Thank abbeyt806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 8 April 2022

Dear Abbey Thurn,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Best Western Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2022

Staff was very friendly and accommodating. Rooms were very clean and up-to-date. Located close to the interstate. They were remodeling the lobby but did a great job of keeping noise and mess from disturbing us.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rrsaal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 8 April 2022

Dear Guest,

Thank you for reviewing your recent stay with us. I am glad that you like our hotel location and our rooms. Please visit us in the future to see our newly remodeled lobby.

Sincerely,
Best Western Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2022

The hotel was nice. Under construction- remodeling. But I didn’t feel welcomed to stay there. I wasn’t informed about breakfast or any amenities. I was charged extra to get my keys early- but after I accepted fee was told my room wasn’t ready yet.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sm20222022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dipti Amin, Other at Best Western Plus Des Moines West Inn & Suites, responded to this reviewResponded 5 April 2022

Dear Guest,

Thanks for reviewing your stay with us. I want to apologize for the inconvenience during your stay. I will pass your concern to the appropriate. We hope you will give us another chance to serve you in the future.

Sincerely
Best Western Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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