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“Great stay at the Hyatt Place”

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Hyatt Place Indianapolis/Keystone
Ranked #27 of 186 Hotels in Indianapolis
Reviewed 6 July 2016

We found this hotel to be wonderful. It was clean and the staff was very friendly. Breakfast was very good but recommend not getting there 20 minutes before the end on the weekend, as you have the crowds you would have at any hotel. It's in a great location by the Fashion Mall, so easy access to shopping and many restaurants. The pool is outdoors, so great for the summer time. Price for value, a wonderful stay.

  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank mfletch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this reviewResponded 6 July 2016

Thank you so much for sharing your experience. I am pleased to see and hear what a wonderful time you had with us. I hope we have the opportunity to share another very soon.

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212 - 216 of 504 reviews

Reviewed 5 July 2016

This hotel is located off 465 and Keystone. It is located next to world class shopping. There is a restaurant for every taste. The hotel staff seems to love what they do and it shows in their interactions with the guest. The rooms are well appointed, clean and the bed was very comfortable. We would definitely stay here again.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this reviewResponded 6 July 2016

Donna B

Service means nothing if not paired with Care. We certainly do care and love what we do and the people we encounter. We look forward to your next visit with us.

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Reviewed 5 July 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mfletch
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this reviewResponded 6 July 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 June 2016

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank JMac311
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this reviewResponded 29 June 2016

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Reviewed 22 June 2016

We do love Hyatt although this hotel feels tired. The staff was always pleasant. The room (tired) was ok. Toilet kept running, door barely clears toilet in smaller sized shower toilet area. Closet door (mirror door) was off its track so difficult to open and close. AC unit worked well which was important with the warm weather in June (90s). And, the big screen TV was nice. Although the satellite connection might not have been tuned correctly. Picture on some channels jittered.
Two elevators for the 6 story hotel. Not unusual to wait for a few minutes to get the lift. And wow - the ventilation must have been off in the elevators. Stale smell and even though a floor sign indicated it was cleaned, the smell was strong. Parking was ample and shopping nearby was a Fashion Center. Restaurants are also close by.
Overall, nothing special for this hotel in our opinion.

  • Stayed: June 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank macktrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this reviewResponded 29 June 2016

macktrx

Thank you for taking the time to share your review. We look to provide our guests with a sense of wow, and unfortunately it does not sound as though we met this goal with your stay. Your feedback will aide us in continually looking to improve and instill those moments moving forward. I hope to see you again so that you may see your feedback implemented.

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Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Xing, Indianapolis, IN 46240-2152
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
Price Range: HK$978 - HK$1,713 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Official Description (provided by the hotel):
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 
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Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt

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