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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #25 of 188 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Reviewed 11 December 2017 via mobile

Stayed here for a bachelorette party. The rooms are nice the staff is friendly, it’s close to most things downtown and walking distance to mass ave. The check in process was very long and I’m not sure why. The parking garage was not ideal felt kind sketchy but if you’re not alone not a big deal I suppose.

Stayed: December 2017, travelled with friends
Thank snydma01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 946 reviews

Reviewed 8 December 2017

We were traveling for business. Stayed for 3 days. The staff is fantastic. Very courteous. Our room was nice and clean. We will stay there again and I recommend it to others. We enjoyed the bar and restaurant. There was amazing shopping in the area ie White House, Black Market, Urban Outfitters, Nordstrom etc.

  • Stayed: December 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Sammydosmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

This is a place where guest loyalty doesn't mean much. We booked a stay to visit family for the holiday as we have done at this place for several years and this was the final straw. It started off with the front desk asking for a credit card after we already did mobile check-in. Then, after being a Starwood life time status customer, we get the smallest room with the tiniest bathroom vanity I ever saw this side of the Atlantic. I could barely fit my shoulders between the walls of the tiny vanity. To add insult to injury, after checking in at a $255 per night rate, a hotel employee tells us the hotel is nearly empty after a convention check out the day before and we discover the rate is now $99 which the hotel wouldn't adjust so we had to cancel and rebook the stay. To get such a crappy room after this when the hotel was so empty was the last straw for this place.

Stayed: November 2017, travelled with family
Thank Stan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 26 November 2017

Stan P,

Thank you for taking the time to provide feedback on your recent stay. I'm very sorry & disappointed that we didn't provide the type of service you should expect from our hotel. If you would like to discuss the issue you experienced please feel free to reach out to me directly.

Mike Skaggs
mike.skaggs@sheratonindianapoliskeystone.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

Best part is you do not need to go outside to go to the mall. Room was nice. Club room was well stocked. I enjoyed how the room had the theme of the town by having race photos on the wall. plenty of elevators

  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

Pleasantly surprised when my Hotwire booking returned the Sheraton hotel. My wife and I traveled to Indy for the National Bands of America competition and stayed for two days. The lobby/common area was very nice and clean. The person checking us in was very nice and the check in process was smooth.

Our room was on the 10th floor. As soon as we got up to our floor and started walking down the hall to our room, we noticed what smelled like the pool - a slight chlorine smell. Once we opened the door to our room (1006) we were greeted by a musty smell. Not severely overpowering, but very noticeable. We probably should have just asked for another room, but after driving for several hours, we were fairly exhausted and had to be downtown soon.

We got used to the smell, but every time we left the room and came back, it was fresh in our nostrils. After arriving home, we discovered that all of our clothes and bags had picked up the odor which was frustrating.

Otherwise, the bed was very comfortable and the room was clean. The bathroom was decent; however I have two fairly minor complaints: 1) the toilet paper holder is in a terrible position on the wall behind the toilet - a terrible reach! Seems like it would make much more sense to mount it to the vanity to the left. 2) the towel hook on the back of the bathroom door is horrible. It’s the only holder in the bathroom and it can barely hold one towel adequately, let alone two.

I would hope the other rooms don’t have an odor like ours did. Sometimes I wonder if Hotwire rates get “special” rooms at hotels, if you know what I mean.

Stayed: November 2017, travelled with family
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike S, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 12 November 2017

Paul J,

Thank you for taking the time to provide us with feedback on your recent stay. I'm sorry to hear your experience was not up to our standards. We have shared your feedback with the appropriate departments so they can review with their teams. We welcome the chance to be your hotel of choice in the Indianapolis area, so please feel free to contact me directly next time so I can personally oversee your reservations.

Thank you again for the feedback,

Mike Skaggs
mike.skaggs@sheratonindianapoliskeystone.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Price Range: $1,072 - $2,229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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