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Sheraton Indianapolis Hotel at Keystone Crossing
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Reviews (977)
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeelobby barshopping and restaurantsnorth sidecomfortable bedsbusiness tripfitness centerking roomoatmealchecking inenjoyed my stay
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Reviewed 13 February 2016

Very pleased with accommodations and service!! It was A1!!! Clean and spacious, food was excellent and the bartenders in the lobby bar were very entertaining. I would recommend this hotel to any one traveling in the Indianapolis area.

Stayed: January 2016, travelled with friends
Review collected in partnership with this hotel
Thank Tammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 February 2016

Dear Valued Guest,

We are glad to hear that you enjoyed your stay! Our staff, especially our bartenders, know how to make each stay special! We appreciate your kind words and recommendation, and look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2016

Service was awesome room was super comfortable The bar area was awesome also the room and showers was excellent the hospitality room was good happy hour was awesome service there was fantastic the food was good

Stayed: January 2016, travelled on business
Review collected in partnership with this hotel
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 February 2016

Dear Valued Guest,

It is great to hear that you had such a Fantastic stay! We do our best to make sure that every guest has a fantastic and comfortable stay. We look forward to seeing you again soon and providing you with another excellent stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2016

The room was quiet and comfortable as was the rest of the hotel but the rooms are showing some disrepair. My shower/tub did not drain well, there was drywall damage in the closet and the furniture had some stains too. A very accommodating staff made the stay very nice though, I think they were very attentive.

Stayed: January 2016, travelled on business
Review collected in partnership with this hotel
Thank J9701BNjohna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 February 2016

Thank you for sharing your experience with us. We are thrilled to hear that you found your accommodations comfortable and our staff was attentive to your needs. We do regret to hear that you were placed in a room that was not in the best condition as we dedicate many resources towards keeping our building in the best of conditions. We will use your comments to continue educating our associates on the importance of calling in these types of repairs needed so the next guest won’t be affected. Thank you again and we do hope to see you again in the near future.

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Reviewed 10 February 2016

Got this hotel thru hotwire. Good thing is this hotel is connected to Fashion Mall and Eateries. Parking was free and had a comfortable stay. Also close by is Cheese Cake Factory and other big name restaurants.

  • Stayed: January 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Ajay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 February 2016

Dear Valued Guest,

We are glad to hear that you enjoyed local amenities. Being attached to the Fashion Mall, the Sheraton is surrounded by top notch shopping and dining options. It makes for a perfect winter getaway! We look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2016

This is a large property next to a big, upscale mall and shopping area. It feels a little newer than other Sheratons I've been in recently. I had a nice 1-bdrm suite. Sleeping area and sitting area/bathroom separated by a sliding door. Room was completely fine, the place looks like it could handle a sizable meeting/conference.

I would stay here again if in the area.

  • Stayed: December 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank nmhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this reviewResponded 15 February 2016

Dear Valued Guest,

We appreciate your kind words! We are glad you enjoyed your accommodations and the local amenities. We always enjoy welcoming back familiar faces, and look forward to hosting you again during your next trip to Indy.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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