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“Grand Kids Paradise”

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Wingate By Wyndham Indianapolis Airport-Rockville Rd.
Ranked #29 of 186 Hotels in Indianapolis
Reviewed 6 December 2017 via mobile

Over night stay and took the grandkids...they loved the hot tub and pool, jumping on the beds, and the great breakfast. The rooms were clean and the beds big and soft and only 5 miles from our next destination....The Indy Zoo and the Zoo Lites....Will be back next year for the fun and stay...

Stayed: December 2017, travelled with family
Thank robbytheump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wingateindyairport, Director of Sales at Wingate By Wyndham Indianapolis Airport-Rockville Rd., responded to this reviewResponded 8 December 2017

Thank you for taking the time to write this review. I am happy to hear that you and your grandkids, enjoyed your stay with us and plan to come back next year. We take pride in our customer service.

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15 - 19 of 1,245 reviews

Reviewed 6 December 2017

  • Stayed: December 2017, travelled on business
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Review collected in partnership with Wingate by Wyndham
Thank Lawanda B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
wingateindyairport, Director of Sales at Wingate By Wyndham Indianapolis Airport-Rockville Rd., responded to this reviewResponded 8 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 December 2017

Although I have stayed at this property previously, I was pleasantly impressed with improvements in the staffing and housekeeping. Everything seemed fresh and clean from the outside of the grounds to the public areas and the room.

  • Stayed: November 2017, travelled on business
    • Value
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Review collected in partnership with Wingate by Wyndham
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wingateindyairport, Director of Sales at Wingate By Wyndham Indianapolis Airport-Rockville Rd., responded to this reviewResponded 8 December 2017

Thank you for taking the time to write this review. I am happy that you had a positive experience staying with us. We take pride in our customer service and hope you see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wingate by Wyndham
Thank dkobyinc
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
wingateindyairport, Director of Sales at Wingate By Wyndham Indianapolis Airport-Rockville Rd., responded to this reviewResponded 8 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 December 2017

We had originally booked both Friday and Saturday nights, but had called the hotel on Monday of that week to cancel Friday night. The employee told us we were all set, and that they had cancelled Friday night for us. We arrived at Wingate on 12/2 around 1:30 where Liz checked us in. She had a hard time finding our reservation - but she was finally able to pull it up. She said that their records showed us as a "No Show" on Friday night. So not only are they charging us for two nights when we cancelled earlier in the week, but they also gave our room away to another guest!! Thankfully we were able to "downgrade" to another room without having the 2 queens beds that we requested. However, Liz was un-willing to cooperate or take ownership of the situation. Since we booked through hotel.com, Liz informed us that we would have to call them to get the first night removed. Hotels.com then called Liz to ask if she had records of us calling to cancel on Friday - which of course she said she had none. We went back down to the front desk with our phone logs from Monday night - showing that we had a one minute phone call with the hotel(which was to cancel Friday night). Liz said she simply couldn't do anything and to contact her General Manager. Now when we call the General Manager, the phone number listed on her business card goes to the front desk and what do you know, Liz is the one who answers the phone. A total lack of leadership and ability to do the right thing by Liz and her superiors. I can't believe they treat their customers like this. I would never recommend anyone stay at this hotel.

  • Stayed: December 2017, travelled with friends
    • Value
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Thank moenter11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wingateindyairport, Director of Sales at Wingate By Wyndham Indianapolis Airport-Rockville Rd., responded to this reviewResponded 9 December 2017

Thank you for taking the time to write this review. I would like to apologize for our front desk, giving you the wrong information. You booked the reservation in July with Travelweb and you paid Travelweb for the room. We can not make any changes and you should have been told to call Travelweb. The reservation was cancelled as a no show on Sat. morning, your reservation was to check in Friday for two nights, and since we had a cancellation, we give you the only room we had left. Our General Manager has taken care of the issue. We take pride in our customer service and I apologize again for our front desk mistake.

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Additional Information about Wingate By Wyndham Indianapolis Airport-Rockville Rd.

Address: 5797 Rockville Rd, Indianapolis, IN 46224-9118
Phone Number:
Region: United States > Indiana > Indianapolis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Indianapolis
#43 Business Hotel in Indianapolis
Price Range: HK$680 - HK$1,564 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate By Wyndham Indianapolis Airport-Rockville Rd. 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Wingate Inn - Indianapolis Airport Hotel Indianapolis
Wingate Hotel Indianapolis Airport

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