A very nice hotel with many amenities. Our room was a standard king and comfortable. The bathroom however was tiny with very little room to turn around in.
We ate at Three Embers Restaurant and had the priz fixe dinner prior to attending the theatre performance. The meal was $49 per person and less than impressive.
The performance was at the Marriott Theatre and was excellent. Top notch entertainment.
Thank you so much for the five star rating. I am thrilled to hear that you enjoyed your stay at the resort and that you had memorable experiences with our team. We hope to see you again when you are in the Lincolnshire area.
I'd like to inform readers of a rather disturbing matter regarding my stay at the Lincolnshire Marriott Resort in IL. The day prior to checkout while opening the drapes, I discovered a pair of black, worn, women's panties covered in dust in the corner of my room. Clearly, they had been there for quite some time. The sheer absence of attention to sanitary standards at this hotel is abhorrent. I'd rather not imagine what other ghastly things lurk under that roof. Upon reporting this disgusting event to the front desk manager, I was told that because I booked my stay through Expedia, there was nothing he could do and then had the audacity to offer me a cup of coffee as a solution - as if I had some sort of an appetite after making such a discovery. The lack of effort and professionalism (never mind the level of filth) at this tier of a hotel reinforces why it would have been a much better idea to endure the inconvenience of driving 30 extra minutes to my destination and staying at The Four Seasons. The room should have been comped immediately, irrespective of how the stay was booked. But my expectations far exceed the standards of the Marriott, which are subterranean.
Marriott International needs to get a hold of their hotels and the staff they're hiring. I think quite the restructuring is in order. This is unacceptable and inexcusable. Any guest making discoveries like these has also made the grave error of mistaking this establishment for a hotel.
Beware: booking through third parties practically gives these establishments immunity, regardless of the situation. Real slick. You could probably die there and all anyone will get is a cup of coffee. As a matter of public health, save your money, level up, and book directly with the hotels or you'll be left holding the bag... or a pair of used underwear.
Thank you for sharing your review with us. We deeply regret that your experience at our hotel did not reflect what you have come to expect from the Marriott family, and we extend our apologies to you. We would like to make things right for all of you and restore your confidence in our property and brand, so we invite you to please reach out to us as we cannot address your concerns in this forum. We look forward to hearing from you.
I visited this hotel a few times within the last couple of months with friends. It’s a nice hotel that we really enjoy visiting. However, we noticed some guy sleeping in the lobby during our most recent visit. It was very weird. We figured he may have had a few too many at the bar and never made it back to his room.
Thank you for sharing your review with us. We deeply regret if your experience at our hotel did not reflect what you have come to expect from the Marriott family, and we extend our apologies to you. We would like to make things right for all of you and restore your confidence in our property and brand, so we invite you to please reach out to us as we cannot address your concerns in this forum. We look forward to hearing from you.
Travelled with another family, our teenagers and dog for a two night birthday celebration stay over MLK weekend.
We were given an exceptional welcome from front desk staff who were friendly and incredibly helpful. The front desk staff set the tone; we entered a sophisticated large hotel resort with the warm personal touch of a small B&B!
Our double room was exquisite and lovingly prepared. Beds, sheets, pillows and quilt were of top quality. We loved the tasteful decor and room layout. The view was gorgeous!
We thoroughly enjoyed the two restaurants. Food was absolutely delicious and service was impeccable.
The pool and hot tub were perfect!
We liked the Lincolnshire Marriott so much that we booked our next long weekend trip as soon as we returned to Chicago! This is a well-run beautiful hotel filled with quality staff who truly excel in their work.
On a final note, we loved the fact that the hotel resort is large enough to give everyone what they need; it’s perfect for a quiet couples getaway OR a fun family trip!
Thank you so much for the five star rating. I am thrilled to hear that you enjoyed your stay at the resort and that you had memorable experiences with our team. We hope to see you again when you are in the Lincolnshire area.
This hotel was a nightmare, they hate kids, my boys could not do anything fun. It was boring for the boys because the employees kept nagging, even when we were being respectful, they have "strict" RULES!!! My boys were trying to play mini sticks, but the same employee hunted them down and tried to kick them out. This hotel is overpriced and not worth the money.
Thank you for sharing your review with us. We deeply regret if your experience at our hotel did not reflect what you have come to expect from the Marriott family, and we extend our apologies to you. We would like to make things right for all of you and restore your confidence in our property and brand, so we invite you to please reach out to us as we cannot address your concerns in this forum. We look forward to hearing from you.
