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Reviewed 9 May 2022

I have never before stayed at a hotel with such dark and dreary room decor. Also, the water pressure of the shower on the 15th floor was very low. Other than that, the Hyatt Centric offers the comforts that you would expect from such a hotel and is located in a good spot to visit Chicago.

Unfortunately, the price is far too high for what is being offered. Before moving to the Hyatt Centric for a conference, I stayed a couple of nights at the W Hotel a few blocks away. There I had a far nicer room and a much better overall experience for $100 less per night.

Date of stay: May 2022
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Rohrbacher01
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 10 May 2022

Thank you for sharing your thoughts on your recent visit. While we are glad that you enjoyed our fantastic location and comfortable accommodations, we apologize for any aspects of your stay that failed to meet your expectations. Rest assured that all of your feedback will be addressed internally as we move forward, and we appreciate you taking a moment to help us improve. This is never the impression that we want our guests to leave us with, so please allow us another chance to impress you down the line.

The Management team at the Hyatt Centric

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Reviewed 7 May 2022

The cleanliness is unmatched, staff members are professional and friendly, atmosphere is phenomenal, and the beds are super comfy. I often stay at hotels for work and I must say this Hyatt location is better than any hotel in the area no comparison.

Date of stay: May 2022
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
1  Thank SkyFitzpatrick
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 7 May 2022

At Hyatt Centric Chicago Magnificent Mile, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that you appreciated our attention to cleanliness and service and that you had a comfortable night's sleep. Thank you for your kind words. It would be a pleasure to host you again should you be back in the area.

The Management team at the Hyatt Centric

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Reviewed 7 May 2022

We are Hyatt Explorist members but did not feel any difference being here. There wasn't the personal touch I have experienced at other Hyatts. We were told we would receive a text when our room was ready but thsi never happened. Only found out when I went to ask the check in desk if our room was ready. T.V. kept spinning and we got it fixed once but then it did the same thing again. Someone on our hallway was smoking weed so we smelled that for a few nights in a row. Sound quality was not the greatest. We could hear people next door and in the hallway pretty clearly. You have to take two sets of elevators to get to your room and to get to the ground floor. Not very convenient. The bar and restaurant was nice. Requests for extra towels and water were readily met. Conveniently located a block from Michigan Ave.

Date of stay: April 2022
  • Trip type: Travelled on business
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Review collected in partnership with Hyatt Hotels
1  Thank 118norma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 7 May 2022

While we are glad to know our prime location and onsite bar and restaurant were to your liking, we regret to hear that our level of service fell below the high expectations you have for our brand. We value your loyalty and your feedback and will use it to help inform our future decisions regarding the guest experience. Thank you for your time, and we hope to have the chance to deliver the stay you expected and deserve down the line.

The Management team at the Hyatt Centric

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Reviewed 4 May 2022

I was placed in a 5th floor room at the corner of St. Clair and Eerie for 5 nights. The room was well-appointed, comfortable and pleasant, but the street noise was incredible. The Northwestern ED entrance is across Eerie, so there were ambulance sirens 24 hours a day. They did provide a noisemaker in the room, but it did not drown out the sirens.
I will say that access to public transit was great for our needs as there is a bus stop at Michigan & Eerie just 1 block away.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank haleyn0elle
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 5 May 2022

Thank you for sharing your thoughts with us. While we are pleased that our location served your travel plans well, we regret you were not completely satisfied. We are very sorry that you were disappointed with the noise level in our accommodations and we appreciate the suggestions on areas that we can look at for improvements. We certainly hope that we will be able to have another opportunity to provide you with an impressive experience in the future!

The Management team at the Hyatt Centric

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Reviewed 3 May 2022

Nice hotel, well-located, good facilities for business conference. I attended a 4-day conference at this location. Staff was very helpful, food was good and cleanliness was as expected. No issues during the stay.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank brflynn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
General Manager, General Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 4 May 2022

It is wonderful to hear that our convenient location, attentive service, and delicious dining options helped make your conference go smoothly. Thank you for your thoughtful review, and we hope that you will come back to see us again soon at Hyatt Centric Chicago Magnificent Mile.

The Management team at the Hyatt Centric

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