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All reviews shirley temples every other day the penthouse river view front desk amazing room great central location business conference checking out within walking distance amazing hotel definitely stay here again great stay would highly recommend this hotel room was clean corner room the hotel staff
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Reviewed 14 May 2022

Front desk was super helpful, check in and out process was a breeze! My city view was blocked by structures of the building but I could still see if I stood in the corner of the room. Will stay again!!

Date of stay: May 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank ksharp0517
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan Bookhout, Guest Services / Front Office at Royal Sonesta Chicago Downtown, responded to this reviewResponded 17 May 2022

Thank you for taking time to review your stay! Unfortunately we do have rooms that don't share the amazing views of the Chicago River but please think of us again and book into a Royal room or any of our amazing Royal suites to take in the view of the Chicago River all the way to where it branches.

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Reviewed 13 May 2022

the hotel is at a perfect location, beautiful settings, friendly front desk, bellman, and valet service.
no house keeping the 2nd day, was told need to request 24 hours in advance, no fresh towels neither, maybe a set of fresh towels if you don't provide house keeping, not a 4 star hotel for that kind of service.

Date of stay: May 2022
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank mlilovett
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan Bookhout, Guest Services / Front Office at Royal Sonesta Chicago Downtown, responded to this reviewResponded 17 May 2022

Thank you for taking time to write about your stay. We apologize for the miscommunication, we can provide housekeeping service if requested the day before and towels upon request. We do hope you have opportunity to visit Chicago and the Royal Sonesta Downtown again soon.

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Reviewed 13 May 2022

I was there for a work/pleasure trip. the room was clean and spacious. The staff was also friendly and helpful. They provided a list of places to visit in the area and encouraged people to go out and enjoy the city.

Date of stay: May 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank melissaN3136WL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan Bookhout, Guest Services / Front Office at Royal Sonesta Chicago Downtown, responded to this reviewResponded 17 May 2022

Thank you for taking time to review your stay! We are happy to see the team took excellent care of you and hope you visit the Royal Sonesta Chicago Downtown again soon.

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Reviewed 13 May 2022

Amazing room and amazing food. The service is world class. The elevators are spacious as well. My four night trip allowed me to explore the various downtown restaurants, so the hotel is conveniently located.

Date of stay: May 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank troybrown2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan Bookhout, Guest Services / Front Office at Royal Sonesta Chicago Downtown, responded to this reviewResponded 17 May 2022

Thank you for writing such a glowing review of your stay! We were very happy to host your event and do hope you think of the Royal Sonesta Chicago Downtown for future travel.

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Reviewed 13 May 2022

The hotel room was very nice and clean. The people working at the front desk were friendly and very helpful. I really enjoy the great view from my hotel room. It was just amazing! The scenery was just beautiful. I would recommend this place to anyone if your looking for a hotel in the downtown area.

Date of stay: May 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank thipphichith
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nathan Bookhout, Guest Services / Front Office at Royal Sonesta Chicago Downtown, responded to this reviewResponded 17 May 2022

Thank you for taking time to review your stay! We are happy to see you enjoyed the view and found everyone helpful and friendly. We hope you have many opportunities to visit in the future.

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