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HK$1,228
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Reviews (3,368)
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Traveller rating
2,654
463
156
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36
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Reviewed 17 July 2018

Loved this hotel....great location, clean, great service with cool vibe and ambiance. Enjoyed drinks on the rooftop bar and breakfast on the patio and received great service at both places. Would definelty stay here again.

Date of stay: July 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank alidavies2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A, Manager at Virgin Hotels Chicago, responded to this reviewResponded 25 July 2018

Whether for a quick getaway or an extended stay, we'd love to have you back soon.

Cheers,

Brian Adams, Director of Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2018

The hotel was nice and new. The staff was very helpful and cool. The rooms are a a little funky, with huge bathrooms. We needed to upgrade, for two.The toilets however are for smaller people, they are tiny .Location is great with the train right there. We took it to the ballgame. Overall great experience, comfy beds, cool furniture and great staff, make this a good place to stay.

Room tip: The room size is a little deceiving on the site. They look much bigger on the site.We upgraded to a suite.Be prepared for large bathrooms.
Date of stay: July 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank AaronS769
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A, Manager at Virgin Hotels Chicago, responded to this reviewResponded 25 July 2018

Thanks for the review, Aaron! We are delighted you enjoyed your stay.

Cheers,

Brian Adams, Director of Experience

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Reviewed 16 July 2018

LOVE the fun touches. The guard dogs, the whimsical surprise in the shower. ;) not giving it away! Very friendly and personal and thorough service. Had a little A/C snafu and the engineer came and stayed until we were happy! Loved the social hour complimentary drink. The Commons food was unique and tasty. We enjoyed it.

Room tip: Had a one bedroom corner over the EL on the 17th floor. Enjoyed the extra space and the quiet!
Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank kennethmM9535HK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A, Manager at Virgin Hotels Chicago, responded to this reviewResponded 25 July 2018

We are delighted you enjoyed your first stay! We can't wait to have you back for your second.

Cheers,

Brian Adams, Director of Experience

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Reviewed 15 July 2018

Great location. Walkable to many cool attractions. Rooms are cozy, effiently designed and well-equipped. Cerise Bar is nice place to gather with friends. Rooftop bar has great views and an ideal place for a nightcap however... Their bar wasn’t very well-stocked with what I would consider as ‘staples’. The outdoor portion also closes fairly early. Other than that, I prefer to stay here versus the standard big brands.

Room tip: Ask for a room away from the ‘L’ if possible. If not, they do provide earplugs!
Date of stay: July 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank OHLuv2Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A, Manager at Virgin Hotels Chicago, responded to this reviewResponded 25 July 2018

Thanks for the feedback! We love hearing our guests' thoughts and ideas. We hope to see you again soon.

Cheers,

Brian Adams, Director of Experience

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Reviewed 14 July 2018

This was my first stay at a Virgin Hotel and I will be back. Excellent location very close to the Loop subway train and just south of the river. Lots of restaurants and lovely architecture close by. Room layout was awesome. Rather than a big open space the room is somewhat divided into three areas; the bed area, the dressing area including closet & small vanity/chair, and bathroom area which included the sink, shower, and toilet. If you prefer one big open space, you may not like this. All lights are on dimmers and you can control room temp through the TV! Also, the welcome snack was a lovely treat (sign up for the "In the Know" program) as was the free cocktail hour between 5 and 6 in the restaurant/lounge. The bartender, Tanner, also made it a point to remember my drink order which was a nice touch. Nice rooftop lounge. Not too big or fancy but perfect for a drink, bite, or soaking up some sun. Staff were very friendly and all the room amenities made sense (ie. a hair tie in the shower cap box....anyone with long hair knows how wonderful this is!). This hotel is on point with the Virgin Brand....and I couldn't be happier.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
3  Thank Roshi73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian A, Manager at Virgin Hotels Chicago, responded to this reviewResponded 25 July 2018

We couldn't be happier you enjoyed your stay! Thank you for the great review, and we look forward to seeing you again.

Cheers,

Brian Adams, Director of Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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