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All reviews great location magnificent mile navy pier michigan ave within walking distance front desk staff would definitely stay here again starbucks block lobby elevator downtown sirens garage line
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Reviewed 9 January 2022 via mobile

Very ordinary hotel. Good Gorda one night stay. Lobby nothing to write home about. No eating joint inside even though booking included breakfast. Just attached to a Starbucks. Room was large but basic. Not even a hand shower in the bath. Wash basin was outside the bathroom. Excellent location with amazing restaurants around and great ambience as soon as you step out.

Date of stay: January 2022
Trip type: Travelled with family
Thank ginseng_30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea Heidekrueger, Other at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this reviewResponded 10 January 2022

Dear guest,
Thank you for choosing to stay at the Courtyard Chicago Downtown/Magnificent Mile and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Our restaurant, The Copper Fox, is open for dinner service Tuesday through Saturday. Our website does not have breakfast listed as an amenity at this time.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2021 via mobile

You choose this hotel for the location to shopping and restaurants. Lots to do within walking distance. The hotel rooms are pretty basic. The shower was difficult to get water the correct temperature.

We were on floor 17. The room was very quiet and the curtains were great at blocking the light. The beds are very hard making it hard to sleep. The bathrooms were a good size though.

Date of stay: December 2021
Trip type: Travelled with family
Thank Magnolia001
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CYDTFOM C, Guest Services / Front Office at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this reviewResponded 1 January 2022

Dear guest,
Thank you for choosing to stay at the Courtyard Chicago Downtown/Magnificent Mile and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent your issues from occurring in the future.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2021 via mobile

We got a good last minute deal on this hotel. Room is average compared to other hotels we have stayed at. Bathroom not updated. Really good location to shopping and restaurants. Walking distance to Navy Pier. Seems safe in this as area too!!!

Date of stay: December 2021
Trip type: Travelled with family
Thank Sean S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dan Harwood, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this reviewResponded 2 weeks ago

I'm glad you had a good stay! We hope to have you back again the next time you visit the Windy City!

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Reviewed 24 November 2021

We stayed here twice in the last week. The first experience was fine. The plumbing is dated on the top floors and theres not much pressure but hey, its Chicago and its a hotel with many rooms.

We came back to stay on 23 November and it is genuinely the worst experience of my hotel life and I have stayed in some poor third world country hotels.

The hotel is renovating. For this read constant drilling, at over 90 Decibel (think of an aircraft taking off beside your bed) at 9am and vibration.

I rang the front desk at 9am when this started and was told that it would continue until 5pm

Close the hotel if you are going to renovate. Dont charge people a price for a hotel room and then have workmen keeping them awake

AVOID AT ALL COSTS

Date of stay: November 2021
    • Location
    • Rooms
    • Service
1  Thank Setanta L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dan Harwood, General Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this reviewResponded 26 November 2021

It sounds like you may have stayed at the Courtyard Chicago Downtown River North and not our property on the Magnificent Mile. Our property is not under renovation.

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Reviewed 27 October 2021

Ideally located in Magnificent Mile, this hotel offers good and clean accommodations to serve as your base for your Chicago visit. A Starbucks and a restaurant on premises are welcome additions!! Walk to all major attractions!!

Date of stay: October 2021
Trip type: Travelled with family
2  Thank FernandoMexico8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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