This was the best experience my family and I have ever had. From the moment we checked in we were treated as though we were the only guests at this hotel. Every single member of the staff was welcoming, interested in us, engaging, constantly asking if we needed anything, asked about our day and just genuinely cared. We especially would like to thank Orlando for taking the time to fist bump our son, Parfait who constantly asked about our day, and listened to our son's jokes and genuinely laughed at them, pastry chef Tim, who surprised us with a chocolate Lightning McQueen when we got to our room, Daniella and Marty at the front desk, and the concierge Osbaldo, who helped making our experience at the Sofitel one we will never forget. I'm sure I am forgetting some folks, but thank you to everyone for making our short trip one we will remember for years to come. We will definitely be back the next time we are in Chicago!!!