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Reviewed 11 September 2019

Recently, we spent a weekend at the Radisson Blu Aqua Hotel. The location is great as it’s a little off the beaten path, making for a nice quiet room, but easily within walking distance to all the hot spots. We enjoyed wine and a lovely dinner on the terrace. However, what really stood out for us was the customer service, particularly Udo, the head concierge. Clearly, he loves his job! We witnessed him orchestrating the check-in of a busload of students; the smile never leaving his face. We travel a lot. Rarely do we experience this kind of customer service.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Globetrekker20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jim M, General Manager at Radisson Blu Aqua Hotel, Chicago, responded to this reviewResponded 13 September 2019

Dear Globetrekker20,

Thank you for your kind review. We're happy to hear that you enjoyed your guest room and our great location throughout your visit. We also appreciate the mention of Udo - we will be sure to pass these comments along. We hope to welcome you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019

Stayed in a corner room on the 13th floor... Yes they have a “lucky” 13th floor. Views and room were amazing. Room spectacular with marina views of Lake Michigan. Will have photos to add to show how amazing it is. The building itself is exactly like the picture and those pieces coming out are real balconies outside your room.

Date of stay: September 2019
3  Thank Nancy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jim M, General Manager at Radisson Blu Aqua Hotel, Chicago, responded to this reviewResponded 13 September 2019

Dear nancygiles,

Thank you for your review! We're delighted to hear that you enjoyed your guest room and balcony views. We hope to welcome you again soon.

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Reviewed 10 September 2019

We led 64 students to Chicago on a field trip and stayed at the Radisson Blu. The hotel in general was excellent, but in particular the concierge Udo went above and beyond to make sure the hotel was ready for the arrival of 2 busloads of students. He had keys and luggage carts ready for everyone, and oversaw our arrival with smooth competence. During our stay he was always available, and for our departure he organized everything, including overseeing everyone's luggage, for getting everyone and everything back on the buses. I give high praise to the entire staff.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Paul G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jim M, General Manager at Radisson Blu Aqua Hotel, Chicago, responded to this reviewResponded 13 September 2019

Dear Paul G,

Thank you for your review and for taking the time to share your experience. We couldn't be happier to hear that you and your students enjoyed your stay with us! We'll be sure to pass along your kind comments to Udo and look forward to your next visit.

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Reviewed 9 September 2019 via mobile

My wife and I spent 3 nights here; this was not our first visit. We have family nearby and this hotel is VERY convenient. We found everything very quiet and the room very comfortable...with only on exception. Our first night the toilet would run about every 10 minutes. We called the next day and they sent someone to fix it...made it worse. Someone else came and, apparently, they did still not understand the problem. Having said all of that, I would still recommend the Blu Aqua as a great place to stay. The convenience and level of attention make it a really nice hotel.

Date of stay: September 2019
Trip type: Travelled with family
1  Thank WilliamP740
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jim M, General Manager at Radisson Blu Aqua Hotel, Chicago, responded to this reviewResponded 9 September 2019

Dear WilliamP740,

Thank you for reaching out and writing your review. We are very pleased to read that you were able to comfortably enjoy your room accommodations and the hotel's convenience. We will review the condition of the bathroom fixtures with our maintenance staff to ensure our guest rooms are up to brand standards. We truly thank you for giving us the opportunity to continuously improve our service and we look forward to seeing you again during your next visit to the city.

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Reviewed 8 September 2019

The stay was great, the room and bed comfortable, and the staff were very friendly. The elevator service was wonky with having to wear a wristband in order to use the elevator, having to use the keycard every time to use the elevator and having to compete using one elevator because the other malfunctioned.

Date of stay: August 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu
1  Thank nizreusche
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jim M, General Manager at Radisson Blu Aqua Hotel, Chicago, responded to this reviewResponded 10 September 2019

Dear nizreusche,

We are sorry to hear that you were uncomfortable with the policies implemented during Lollapalooza weekend. We always want to ensure that all of our guests receive a quality experience and we appreciate you taking the time share yours. Your comments are valued, and your suggestions will be used to consider improvements in the future.


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