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2 - 7 of 232 reviews
Reviewed 15 October 2019

One person at this hotel stands out and that’s Aretha! She is friendly and very helpful. We got great information from her. The hotel is dated, in bad need of a redo, if not a total rebuild! It is not worth $100+ a night for these rooms. The furniture, other than the bed, was old and uncomfortable. You could tell they have tried to freshen the paint, but you can only paint an OLD building so many times. The rooms are large and they are pretty well insulated from outside noise. We have stayed in 4 Comfort Inn and Suites on this trip and by far, this is the oldest and most worn of the hotels we stayed in. The area is great, very handy to lots of things. Please upgrade this hotel, we come to this area frequently.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank 978kp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Kalashian, Other at Comfort Inn & Suites Robins AFB, responded to this reviewResponded 5 weeks ago

Thank you for the comments on our staff they love to hear that from guests. We have completed a full renovation and we hope you can come and stay with us again soon to experience our newly renovated hotel. We will surely pass on the comments to our staff. Thank you again for choosing us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2019

We checked on Sept 28 & 29. Room 45.
On room was located in a building across from the main building.
Luckily the weather was dry or we would have gotten wet going to the main building for breakfast.
The pool was closed, it was green and had mold growning on the pool steps.
We had a whirlpool tub in the bathroom, there was hair all over the walls in the tub.
No handles to hold onto getting in and out of tub, very unsafe . I had to have my husband help me get in and out of the tub
I saw roaches in the bathroom as well
The ac unit was very noisy.
I will not stay at this location again, Far below what I expect from country inns and suites

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank Gingersnap672
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyager33996130432, Guest Relations Manager at Comfort Inn & Suites Robins AFB, responded to this reviewResponded 11 October 2019

Dear Guest,

Thank you for taking the time to provide us your feedback. On behalf of our entire team, we apologize for failing to meet your expectations. Your feedback is greatly appreciated as it helps us improve our service. Unfortunately, the pool pump was hit by lightning and we were waiting on the new pump to arrive, it is now up and running. In reference to your room, we have communicated your concerns to housekeeping and maintenance for re-training and ensure that we are consistent with each guest.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Krystina Martinez
Guest Service
Comfort Inn and Suites
4789227555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2019 via mobile

We chose this hotel based on its proximity to the GA National Fair. Hotel is definitely dated, but overlook that. The staff is super friendly, room was clean, and the bed was good. Pillows worth stealing they were so comfy, but we did the right thing and left them. Hot breakfast included. Eggs,sausage, biscuits&gravy,waffle iron, croissants, OJ,coffee, etc. Entrance sign to turn into hotel is miniscule so be on the look out or you'll blow right past it. Don't trust your GPS.

Date of stay: October 2019
Trip type: Travelled with family
Thank stelladallas111
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyager33996130432, Guest Relations Manager at Comfort Inn & Suites Robins AFB, responded to this reviewResponded 10 October 2019

ear glocksonm1,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Krystina Martinez
Guest Service
Comfort Inn and Suites
4789227555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2019

We just wanted to let you know how amazing the service at Comfort Inn & Suites Robins
AfB Warner Robin's GA. ARETHA was absolutely fantastic.  She is so personable and caring. You really have the best employee, in her. I have not ever been to a hotel with staff as amazing as her. Just wanted to make sure you all know how great she is. Your hotel was clean and comfortable. The breakfast was nice and di ing area comfortable. Thank you all for an amazing stay. If we are ever through again you better belive we will be staying here!

The Clatks

Date of stay: September 2019
Trip type: Travelled with family
Thank Jennifer C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 September 2019

Hotel was the best. Great smell throughout the hotel and very clean. The service was fantastic and all of the staff members were very friendly. Enjoyed a cup of the coffee the last day at hotel, very good. I would recommend others to stay at this hotel. Restaurants and shopping spots only a few miles away. I will say that the outside of the hotel could be a little misleading, the inside made up for the outside appearance. Keep up the great work Comfort Inn & Suites.

Room tip: We stayed in a suite on the 2nd level, no noise very quiet.
Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mist456
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Voyager33996130432, Guest Relations Manager at Comfort Inn & Suites Robins AFB, responded to this reviewResponded 6 September 2019

Dear Josie,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Krystina Martinez
Guest Service
Comfort Inn and Suites
4789227555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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