The resort had beautiful views, landscaping, interior decor. There were lots of fun things to do for winter or summer. Everything was very clean. Kid friendly and pet friendly but we never felt inconveneinced by either. Beautiful venue, excellent value, great for kids, lots to do, we'll definitely be back!More
SpringHill Suites
Taking safety measuresHotels.comHotels.comTaking safety measures
We were a party of three rooms. Originally the manager tried to make amends on a previous stay. Two of our parties upon check in were told they didn’t have a reservation. One of the reservations were extended and the party was kept on the line for over 39 min to be told they had to check out. Had to get the manager involved to get the correct info. Also rooms not cleaned and we are still waiting for towels. Chair was also broken and still sitting after 2 days broken.
denisefN9986FR,
Thank you for taking the time to share your feedback with us. Our goal is to deliver the utmost in guest satisfaction and it seems we fell short on this occasion. We are sorry to hear about your experience and would welcome the opportunity to discuss with you further. Feel free to reach out to me directly at your convenience.
Nice location of the Lodge. It is secluded on an island. Very friendly staff and helpful as well. The Lodge has very nice views and a walking trail. They are pet friendly location and reasonable price for your pet. The Lodge had several restaurants inside and prices were reasonable and food was great tasting. They have a nice outside pool, however, due to the cold weather in December we couldn't take advantage of it, although we did see some brave guest enjoying the pool with 60 degree weather.
Floridascott2021,
Thank you so much for your review and choosing to spend your vacation with us at Lanier Islands. From our Breakfast with Santa packages to our Elf Tuck-ins, the Christmas season at Legacy Lodge is filled with magic. We hope to see you again soon! Have a Happy New Year and safe travels!
The staff greeted us dressed as elves. Despite a pandemic and shortage of workers, the employees at the Legacy Lodge and those at Lake Lanier were exceptionally patient, hard-working and service-minded. The package with tickets to the lights and Snow Island were an easy way for us to enjoy them and time together.
Katheryne F,
Thank you for taking the time to share your feedback with us and fellow travelers. I've passed along your comments to our team, including Santa's helpers! We look forward to serving you again in the near future and invite you to experience Lanier Islands in the Spring/Summer if you haven't done so already. There's plenty of outdoor recreational activities for the whole family to enjoy! Happy New Year and safe travels!
The reason is as follows:
1. Unclean lodge room
2. Poor front desk customer service: Unable to locate reservation / Did not send the housekeeper to the unclean room as promised
3. Outrageous charge to kids craft activity with poor staff service: I had to personally grab all the material myself and assist the child. The staffs were all high-schoolers with less knowledge.
4. Snow island event was a joke. The fake snow was pretty much the slices of ice and it was unsafe for the kids.
We are sorry to hear about your experience, and would love to discuss the specifics with you personally. Feel free to reach out to me directly at your convenience!
The worst experience possible. They scheduled floor refinishing in the middle of my daughter's wedding. Noise and dust unbearable. Staff was rude and unhelpful. Even arguing and refusing us entry to the bridle holding room where our possessions were. Never provided beverage service even though it was paid for and the staff removed all the utensils and glasses before the cake was cut even though it was stated in contract the time of the cake cutting. Will never recommend this to anyone. beyond disappointed in the venue and the management to make it right.
We value all the feedback we receive, and are sorry to hear about your experience - I know you had already been in touch with our management staff. Please feel free to reach out to us at your convenience.
