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Fairfield Inn
HK$891
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Gailyn
Hickory, North Carolina
1
Comfortable, Clean, Hotel with Friendly Staff
5.0 of 5 bubblesReviewed 12 Apr 2022via mobile
This hotel is well kept and clean. Our room was standard and typical of the brand and in good condition. What made this stay special was the staff. The general manager, Laurie Thomas, was at the desk when we checked in and was extremely friendly and helpful. She was ready to recommend special restaurants or help any way she could. Another staff member, Rebecca, was also super friendly and when we returned to our room late in the evening and couldn't get the TV to work, she was there in flash and replaced our HDMI cable and remote. The TV was small compared to other hotels these days, but the hotel is scheduled for an upgrade this year. Breakfast was also standard fare, but the room was clean and the staff ready to assist. The hotel is in a pack of hotels at the Mall of GA Buford,and there was a lot of traffic to get through when we arrived, but certainly convenient to the Mall shopping. We would stay again if in the area.
Date of stay: April 2022
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Fairfield Inn
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7 - 12 of 334 reviews
Reviewed 16 August 2021

It's my first time in Buford and the hotel really surprised me. Very clean rooms, very friendly staff. I want to add that Rebeca the employee who does the checking has been the friendliest person, better informed about the area when I asked her and it is seen that Rebeca runs the extra mile for her clients, really, although in many hotels they serve me very well , Rebecca broke the standards. I also want to thank the kitchen lady for breakfast (unfortunately I don't remember her name) but she made sure that we didn't leave the hotel if we had our coffee, or something to eat on our stomachs. Always very friendly and very helpful. Every time I have to go to Buford, this is sure to be my hotel.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank silvion996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2021 via mobile

Pros: The check-in was easy; the lady in the front was nice; location was easy on and off the interstate.

Cons: The room smelled liked BO; the showers had very little water pressure; the shower had mildew and hair in it; the ice machine was broken; loud people until late at night; no extra pillows and blankets for the pull out.

This hotel is not the best and I would not recommend it. I gave it two stars because the lady working the front.

Date of stay: March 2021
Trip type: Travelled with family
2  Thank robin818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Stevens, General Manager at Fairfield Inn & Suites by Marriott Atlanta Buford/Mall of Georgia, responded to this reviewResponded 30 March 2021

Thank you Robin818 for taking the time to review our hotel on TripAdvisor. I am sorry to read that you did not have a good experience at our hotel. We take cleanliness super serious especially during the times of covid. It does appear that the ice machine is working, it is possible that it was out of ice and in the process of making more due to lots of use over the weekend. I will check with the staff on the issue you had with the blankets and pillows for the sofa bed as we have all stowed in a vinyl bag in the closet of each room that comes with a sofa bed. I am sharing all this feedback with the team and making it a teachable moment.

Hospitably,
Lexy Stevens

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Reviewed 12 March 2021

We stayed here as a soccer team for two nights. I worked with Whitney to schedule the room blocks, and she made the experience quick and easy which was nice because I don't like being in charge of getting the team hotel. The price was amazing and the hotel was in a great area near restaurants and the mall. The pool had some issues so we didn't get to use it, but the girls had fun in the meeting room anyway. The rooms were comfortable.

Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 991JaimeG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Stevens, General Manager at Fairfield Inn & Suites by Marriott Atlanta Buford/Mall of Georgia, responded to this reviewResponded 30 March 2021

Thank you 991JamieG for taking a moment to share your experience at out hotel. I am pleased to read that Whitney made your groups stay a good one and that the girls had a good time while they were here. We hope to see you all next time your travels bring you to Buford.

Hospitably,
Lexy Stevens

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Reviewed 14 February 2021

This room was by far the worse one I have ever stayed in. The curtains were ripped and stained. They gave us a connected room to a man/women storing so loud through the wall. Also you could here the entire conversation from hallway to their room next to ours. We asked to be switched and they said they could not they were booked solid but yet rooms were still listed on website. We bought swim suits for indoors pool that we could not utilize, something they should advise people if we renting a room. They pool was completely booked up. Then we came down at 9am for “breakfast” for not one item to be left. So we are currently at the McDonald’s down the street at 9:40. When we asked for a different room and was denied we asked for our money back and they denied that as well, said their gm would have to be asked but she was certain it would be denied as well. Mind you we came to them about these concerns only 2 mins after entering room. Save your money and enjoy your trip skip this hotel. Pics of breakfast bar was at 9:50. Ps use stairs Elevator is so slow lines form and we were told by others they were broken and they have been taking stairs all day. So three flights of stairs with a torn meniscus was fun.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank W8456TPtanyah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Stevens, General Manager at Fairfield Inn & Suites by Marriott Atlanta Buford/Mall of Georgia, responded to this reviewResponded 15 February 2021

Thank you so much for taking the time to provide feedback about your recent stay. The staff at the Fairfield by Marriott Mall of Georgia prides ourselves on top-notch customer service and clean rooms. We are very sorry that we fell short of your expectations. We have shared your feedback with the team. It does appear that breakfast was out until 9:50am when it should have been out until 10am. We have taken measures to enhance the breakfast in the mornings and will have a dedicated breakfast associate to help maintain quantities at all times.

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Reviewed 5 November 2020 via mobile

This is a newer hotel with an updated lobby.
There was trash in the hall when we checked in at 3:30. The room was sparsely furnished and the bathroom was horrible. Didn’t even have a hair dryer. Not to my cleanliness standards particularly during COVID.

Date of stay: November 2020
Trip type: Travelled with family
1  Thank ladycat1977
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Stevens, General Manager at Fairfield Inn & Suites by Marriott Atlanta Buford/Mall of Georgia, responded to this reviewResponded 15 February 2021

Thank you so much for taking the time to provide feedback about your recent stay. The staff at the Fairfield by Marriott Mall of Georgia prides ourselves on top-notch customer service and clean rooms. We are very sorry that we fell short of your expectations. We have shared your feedback with the team. Cleanliness is very important to us and we have taken several precautions during these times.

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