We paid for services that were not rendered and cannot get a refund. New owner refuses to communicate - she does not return calls, texts or emails. She only communicated to take our money!! She does not know how to run a business. She promised to send receipts for items that were paid for and has not!! Cancellation policy is ancient and entrapment. Additionally, my credit card was charged 21 days in advance instead of the 10 days in advance as stated by their website. DO NOT STAY HERE!
Location was great in St. Augustine and easy to walk to everything although if you're looking for quiet, not here - bars with bands play late into the night.
Room was a 2. First night I crawled into bed after over 10 hours of driving just to find a clear plastic hanger had been made up into the bed. Mattress pad had a stain, quilt had stains and was frayed. You have no control over the temperature - you are at the mercy of the locked up thermostat for the whole house.
Breakfast was okay. We were not told what breakfast would be therefore could not make plans if it was going to be something that we were allergic to or did not eat.
I will not stay here again. More
- 00 1 904-940-8000
- Room service
- Fitness centre