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“It was up in flames”

Kobe Japanese Steakhouse & Sushi Bar
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Ranked #10 of 158 Restaurants in Longwood
Price range: US$20 - US$35
Cuisines: Japanese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 4 weeks ago via mobile

Learning we had the head chef we expected a quality meal. So much for expectations. He was rude in fact rude is too mild. As he cracked the eggs for the rice he said "mommy dont do this to me I will be good" as if they were talking. Next he made fun of the kids name at our table. He then made a turkey with egg yolk and added poop to the drawing. As if that wasn't enough as he flamed the shrimp he yelled "daddy please dont hurt me I will be good"
The food was acceptable not great. My scallops were not cooked well and I have to say we will never go back. I brought the behavior of the chef to the manager and was rudely told that he is the head chef and people love him. Making fun of child abuse is not the best way to get customers to return.

Thank Robi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kobe-Ichiban, Guest Relations Manager at Kobe Japanese Steakhouse & Sushi Bar, responded to this reviewResponded 3 weeks ago

I'm sorry to hear that you were disappointed during your recent visit with us. Would you please contact me at Corporate@kobesteakhouseusa.com for more details (check number and date of visit), I would like to address your concern with the management team and make necessary correction for your next visit. Please feel free to "Copy/Paste" your review in order to save time. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (85)
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2 - 6 of 85 reviews

Reviewed 6 August 2018

Vanessa is so awesome at the bar. Relaxing dinner without the show. Food is great! Will be back to see her!

    • Value
    • Service
    • Food
Thank NA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kobe-Ichiban, Guest Relations Manager at Kobe Japanese Steakhouse & Sushi Bar, responded to this reviewResponded 7 August 2018

Thank you for your review! We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

The food was great with large portions. The chef was very entertaining and the service was wonderful.

Thank F2104UNmariaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kobe-Ichiban, Guest Relations Manager at Kobe Japanese Steakhouse & Sushi Bar, responded to this reviewResponded 19 June 2018

Thank you for your review! We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Watch your bill they over charged my credit card by $20 dollars even though the bill was $70 total. Discussed with manager and asked if the extra $20 was a mandatory tip for just 2 people eating and she said no its there system said we need to tip on top of that...they would not take the $20 off even though we showed her proof of an $20 over charge.
They steal from you don't go there.

Thank katiesue123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kobe-Ichiban, Guest Relations Manager at Kobe Japanese Steakhouse & Sushi Bar, responded to this reviewResponded 2 April 2018

Thank you for your review! I'm sorry that you were disappointed during your recent visit with us. Would you please contact me at Corporate@kobesteakhouseusa.com for more details, I would like to address your concern with the store manager and make necessary correction for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Kobe rocks for birthdays and staff happy hours, be sure to check on the HH times. The white sauce should be outlawed. Get a drink at the bar and some happy hour sushi. Your night will be fun and tasty

    • Value
    • Service
    • Food
Thank dougapher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kobe-Ichiban, Guest Relations Manager at Kobe Japanese Steakhouse & Sushi Bar, responded to this reviewResponded 5 March 2018

Thank you for your review! We look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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