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Reviews (226)
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All reviews hotel pool family suite decent hotel coffee machine nice place to stay check in was easy maintenance staff rooms are clean business trip nice pool other attractions other hotels a great stay convenient location old town orlando playground
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Reviewed 9 July 2022

My first room was not clean at all . Specifically, the bathroom was not cleaned and you could tell it was a rush job. My second room was an upgrade and way nicer than the original. It seems they pay more attention to the nicer rooms. Not a bad stay, very close to amenities!!! Would recommend only if staying in the better upgraded rooms.

Date of stay: July 2022
    • Value
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Review collected in partnership with this hotel
Thank pbridg961187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded 8 July 2022

Thank you for the feedback, we apologize for not reaching your standards. We will forward your comments to the appropriate departments.

Kind regards,

Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2022

We’ve stayed at other Park Royal facilities in Mexico and Dominican Republic and this was by far the WORST experience we’ve had. This motel is very outdated and is in need of major upgrades. When we walked in my daughters comment was “It’s smells like a thrift store”. We had two “suites” and one of them had ants all over the furniture and beds. Would not stay here again.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcmontoya2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded 8 July 2022

Thank you for your stay at Park Royal Orlando. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We hope you will accept our sincere apologies for the difficulties encountered.
The corresponding departments have been notified of this situation in order to avoid future discontents.

We hope you will grant us the opportunity to change your perspective towards the resort.

Best Regards,
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2022

1) We enjoyed our stay here.
2) The front office staff was very personable.
3) The housekeeping staff was friendly.
4) The maintenance staff was top notch.
5) We definitely recommend the Park Royal Orlando resort!

Date of stay: June 2022
Review collected in partnership with this hotel
Thank gldavis213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded 8 July 2022

Thank you so much for sharing your experience! It’s fantastic to hear you were happy with our friendly staff. We love to hear when our guests’ have a wonderful experience with us. We hope to see you soon!

Sincerely,
Front Desk

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Reviewed 4 July 2022

Clean, safe, sanitary, and comfortable. Would definitely stay again. The pool was nice and everything exceeded my standards. I wasn't sure of what I booked but we had a great, relaxing time at this hotel.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank purposelymadebg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded 8 July 2022

Great! Thank you for this awesome review! We hope you come back in your next visit to Orlando!

Guest Services
Park Royal Orlando

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Reviewed 13 June 2022

It was a decent hotel with a good bed but the front desk staff made you feel like it was your honor to stay there and wasn’t the friendliest. Be prepared to put a $150 deposit for the stay for incidentals regardless of how you paid for your room at check in which is something I have never experienced before. Although they don’t follow observe any other COVID protocols, they don’t clean your room each day.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 537bobbyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicolle Maldonado, Guest Services / Front Office at Park Royal Orlando, responded to this reviewResponded 13 June 2022

Thank you for your stay at Park Royal Orlando. It is an honor that you stayed with us. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We hope you will accept our sincere apologies for the difficulties encountered.

We hope you will grant us the opportunity to change your perspective towards the hotel.

Best Regards,
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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