Very nice . Recommended.
The staff was very nice and accommodating. The property was well-kept, nice, and relaxing. The rooms were well situated and the property was in a great location. We stayed in 4 different places while in Key West and this one seemed the most worth the $.

Hyatt Sunset Harbor is one of the premier resorts in key West. The location is unbeatable. The grounds and pool are beautiful. The rooms are very nice and have regular upgrades. Cruise ships will pull up across the harbor a couple of days a week. They always leave before before 6pm. This has never bothered me and I find them interesting. The majority of the negative views are for those who have rented studios. These are like hotel rooms and often do not have a view. Some studios do have Windows with views. Ask when you are booking if this is important to you. If you book on the first floor you will be ground level so you will see passer by and such. Stick to the one bedrooms or two bedrooms as these will have living areas and patios. Building 5, 1 and 2 are preferable. In that order. Have fun.

This is a Hyatt Residence Club property. That makes it very different from a hotel in that owners are deeded a specific week in a specific unit for use year after year. Owners within the HRC portfolio can trade around to different Hyatts or they can use their home deeded units. I am an owner in another location and I have been to all but 1 HRC property. This was my second visit to Sunset Harbor and it has continued to slide down. HRC properties have certain minimum standards which most properties in the portfolio far exceed but not this one. The units are very dated and run down. If I were to assign stars for each category here is how it would go:

Location - 5 stars The location can't be beat. You are on the water, you can walk or ride a bike to so many restaurants, bars, and things to do.

Facility - no stars. The place is literally falling apart. There are braces holding up the balconies on one of the buildings. The rooms are very dark if you are unlucky enough to be on the first floor. Do not stay in a studio - there is only one two foot wide window that faces a busy walkway so you have to leave the shade down. The studios are a single square room with a mini refrigerator, coffee machine and toaster. They are totally dark and don't have a table to eat at or work at. There are two chairs at the end of the bed that face the TV. There is a renovated bathroom with a dish drying rack, dish soap and dish towel on the shelf below the sink. As if they think this part of the kitchenette and you should do dishes there? Don't make any sense. In the 1 or 2 BRs the kitchen/living room areas are old and beat up. A 2BR unit comes with 4 sets of towels and two sets of tiny tiny shampoo, conditioner and body wash. They are not the same high end brands as at other HRC locations.

Cleanliness - no stars. The dishes in the cabinet were not clean (maybe the previous guests rinsed them?) For sure they had not been in the dishwasher. There were Chex cereal here and there throughout the unit including in the drawer of the bedroom and under the kitchen table. Unlike other HRC properties, cleaning is not included. (Some include every day and some halfway through the week.) If you want more clean towels, a garbage bag for the sink, additional shampoo, soap, etc you have to make a call or go to the desk and ask for it. Rooms were not ready by 4 and there does not seem to be any way to clean the rooms with waiting guests first. It appears that the housekeeping is contracted out and Sunset management is detached.

Stars in those categories average 1.8 so I gave this property 2 stars.

Common area - 3 stars. The pool area is wide open, very nicely landscaped and the hot tub is hot which are all worth a lot but the chairs are super uncomfortable and the towels are tattered and stained. Also, they are super thin. Unlike other HRC properties, there is no food or drink available on the property. No pop up bar or snacks available.

Staff - 1 star for the new manager. The poor guy has been dealt a tough hand. His staff has been there since the beginning of time and they don't know anything other than what they see in front of their faces. They mostly cater to the same people who bought their weeks 25 years ago and have been coming back every year who also don't know anything different. The staff is complacent and the standards are low. One woman at the front desk told me that everyone loves it here. I asked her if she had visited the recent reviews and she said that people only complain so they can get their points back.

The ownership should spend some money to gut the whole place or give it back to any hotel chain to start over. If you are using points, go anywhere else and then spend your leftover points at Sunset Harbor. At least you will get a good week someplace else.