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Shasta R
Bismarck, North Dakota

Nice hotel in Key West

4.0 of 5 bubblesReviewed 5 Aug 2024
great upgrade was given to a poolside room because it was my kids bd.
Booking process was a hot mess though. Tried to add on another night and it was a pain so we switched hotels. Bartender and breakfast waitstaff were extrememly unfriendly. maybe it was the storm or the heat. breakfast was delish but we had to go to the other hotel for it and then wait for a credit later. rooms were modern and nice. Price was a tad high but to be expected in Key west
Date of stay: June 2024
Room Tip: definitely book in advance because there isn't really a "lobby' at this hotel, or not much of one...
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this review
Responded 7 Aug 2024
sriederer1,

It’s great to know you had a pleasant stay at The Gates Hotel Key West and enjoyed the poolside room upgrade for your kid’s birthday. We are glad you found the rooms modern and nice and that you enjoyed the breakfast.

We appreciate your feedback regarding the booking process and interactions with some of our team members. Ensuring a seamless experience is important, and your comments will assist in refining our services.

Thank you for your understanding regarding the pricing and your kind words about the property. We hope to have the pleasure of welcoming you back in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,177)
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Reviewed 29 July 2024

I hate leaving a poor review, but the hotel leaves me no choice but to do so.
It Overpromises and underperforms big time. The pool was disgusting, super dirty inside and full of empty cups and trash all around the pool. The one and only server from the bar kept bringing food to people inside the pool, almost encouraging them to eat it in there, WTH… There were families eating and washing their hands inside the pool, even cleaning their teeth..servers saw this and didnt do a thing, even after I respectfully asked them. The bartender offered me a drink as an apology, and didnt care to ask people to eat their food at the tables, seriously?. The hotel is clearly understaffed hence dirty everywhere.
I would never recommend this hotel to anyone traveling to the keys, Im super embarrased with my family after having such a gross experience at this hotel, not the kind of stay you hope for After driving 4+ hours to key west.

Room tip: Nasty pool and trash everywhere. Understaffed.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Juan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this reviewResponded 30 July 2024

jcmolano,

Thank you for sharing your experience. The concerns you mentioned are being looked into, as guest comfort and cleanliness are top priorities for us. Your feedback has been noted by the relevant departments to ensure improvements are made. It is our hope to better meet your expectations in the future.

Safe travels,
The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

I was surprised to learn there was a resort fee that is Mandatory in order to stay there.I can't be that having a pool would qualify as a Resort.Beware

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rreedtx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this reviewResponded 23 July 2024

rreedtx,

Thank you for your feedback. The mandatory resort fee is aimed at enhancing the guest experience. Your concerns about the classification have been noted and will be shared with the relevant department. We hope your next visit exceeds your expectations.

Best regards,
The Gates Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2024

Great place and a great price.room was clean and Well kept. Grounds were well kept. Quite and out of the hustle and bustle of downtown but close enough to amenities.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jcac592024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this reviewResponded 22 July 2024

The Gates Hotel Key West is delighted to have met your expectations! It's wonderful to hear that you enjoyed the clean and well-maintained room, as well as the serene grounds. The convenient location away from the hustle and bustle, yet close to amenities, is indeed one of our highlights. We hope to welcome you back for another enjoyable stay soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2024

The floor in our room was dirty on check-in day. We found a worm inbetween the bed sheets, also the bed was broken.
Cleaning staff was repeatingly knocking and banging on our room door starting at 8 am, even though the sign "ready for service" was not hanging on the door.
The location of the hotel is not bad, but the service would need to improve for us to choose this hotel again

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank eldina254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this reviewResponded 1 July 2024

eldina254,
The feedback regarding your room has been noted. The issues with cleanliness and disturbances are not aligned with our standards. Efforts are continually made to enhance our service quality. The location is indeed a convenient aspect of our hotel, and your suggestions for improvement have been taken into consideration.

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Reviewed 28 June 2024

This place is NOT a 4-star hotel. It's a Motel 6 with a pool. The advertisement of the hotel is extremely misleading. The rooms are not clean, there is no ocean view- its off the freeway and very few amenities. I would NOT recommend this place to anyone traveling to Florida as I did. It's RIP OFF. The website is completely FAKE

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hue H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at The Gates Hotel Key West, responded to this reviewResponded 22 July 2024

Hueshouse, thank you for sharing your feedback. It is important to the team to ensure that our guests have a satisfactory experience. The team will take your comments into consideration as we strive to improve. We hope you consider giving us another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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