Arrived at motel a day late due to a canceled flight. I had called the motel to let them know my flight was canceled and I would be arriving late. Asked the front desk for any kind of discount due to circumstances beyond my control. I was advised my request would be given to manager and she would call me back. Did not receive a call from manager. When inquiring again, I was told that I would receive a $50 refund. When checking out, I asked to speak to the manager and was told she was running errands. My print out shows a charge of $50 and a refund of $50. I asked for the manager's name, was told her name was Marissa. I asked to speak for upper managements