Wow what a disappointment. Let me start with the positive. The staff are lovely, from the valet to the bellman to the check in all wonderfully helpful and pleasant. Also the location on the beach. The pool is large and nice, which would be good in warmer weather. However, not too useful in the winter when we were there. That's where the positives end. The rooms are small and dated. The door had rust around the edges. (we stayed at another hotel before this one and no rust on the doors, so apparently the sea air is not an excuse for poor maintenance.) The Tv in the room was small and did not have streaming access. We were not able to access our Netflix or pandora. Oh and they charge an additional $10 to stream music on the Tv. Never saw that in my life. Its a barrage of added costs. The bathroom shower handle was loose and leaking when we arrived and had to get maintenance to fix it. Miss matched furniture on the balcony. Also the view and room where just a big disappointment, and it was winter, you would have thought with low census they would have given their nicer rooms out. The complex is like a city so be prepared to walk everywhere and remember Florida is famous for spontaneous down pours. The parking garage is a pretty good walk away. The lobby is small and plain. We paid over $765 for only 2 days, plus parking $27 a day and tips and it was not nearly as nice as a moderately priced hotel we stayed at just before the Omni. The jacuzzi closes at 5:30. Seriously? Our last hotel (just down the street, huge jacuzzi clised at 10 pm.)
I insisted we leave our beautiful moderate hotel, to spoil ourselves for a few days at the Omni. Well seriously disappointed. If we could get our money back and switch back to our last hotel we would! Good news is we only have to endure this for 2 days. There is a Ritz close by. If you are looking for high end accommodations you would be better off there. This was such a surprise as we've stayed at other Omni resorts which were sumptuous.
